User Research Coordinator

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  Location

  (UK) and Bristol

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  Job Reference

  17617

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  Functional Area/Experience

  Marketing, advertising and PR / Fresh Graduate

Job Description & Qualifications

Excited to grow your career?

Our purpose is to 'empower people to save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

About the role

Our User Research team is growing and we’re looking for our first person to join the Research Operations team. You will be part of our growing User Research team and will report to the Lead User Researcher.

The position is needed to enable HL to conduct user research efficiently and effectively. Your role will be to support the research team to enable speed and efficiency of our research practices, whilst supporting strong ethics and data governance. 

At Hargreaves Lansdown we’re committed to putting our clients at the heart of everything we do. User research is key in helping us achieve this goal.

Key Duties and Responsibilities

• Supporting research operations activity, including recruiting research participants, overseeing the consent process, coordinating research incentives
• Support the consideration of research ethics and accessibility needs when recruiting participants 
• Support user research ways of working by continually updating documentation and guidelines for user research processes including participant consent, data storage and compliance, governance in all data handling, (in consultation with Privacy team and GDPR regulations)
• Coordinating tools and software used by the user research community to safely and effectively conduct user research, including sourcing and onboarding new tools and software
• Support the maintenance of the user research repository where outputs of user research and associated research materials can be stored for colleagues and stakeholders to use and refer to
• Maintain reliable resources, tools, and documentation to support customer insight discovery
• Sharing knowledge and expertise in data management with the user centred design community and wider.

Other Opportunities

In addition to the core role, you could also choose to:

• help the Accessibility Working Group:
• coach Accessibility awareness and skills through mentorship, training and knowledge sharing
• Support the Vulnerable Clients Working Group to ensure we treat all clients fairly
• work with the lead user researcher and the rest of the user research team to promote and shape user research at HL

About You

We need to see evidence that you:

• are collaborative and enjoy sharing your expertise and learning from others
• can help people learn a new tool or process through training, writing, or doing (whatever comes most naturally to you)
• are able to identify the pros and cons of different options and clearly communicate that with others to make informed decisions effectively
• are meticulous, and take pride in your attention to detail and set things up in a methodical way
• are interested in organising knowledge to make it more accessible to rapid-growth organisations
• understand the challenges of designing custom taxonomies, and how these can highlight opportunities for innovation

Desirable Experience

Not essential, but we would also like to see: 

• Experience supporting or creating and managing operational programmes for UX research teams
• Experience building, growing and maintaining an in-house research operations practices
• A base knowledge of UX Research best practices
• Familiar with the governance processes associated with user research - from informed consent and data storage to risk assessments and wider research ethics
• You have a good understanding of Product Development and the role of User Research and Research Operations within it
• You have a good knowledge of research tooling - software, hardware and lab environments 

Why Us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* & annual pay review
• 25** days holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year
• Flexible working options available, including hybrid working
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL’s future
• Income Protection & Life insurance (4 x salary core level of cover)
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL’s sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* Depending on role level
** up to 30 days depending on role level & increasing with length of service

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.