Graduate Infrastructure Engineer - April 2024

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  Location

  (UK) and Telford

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  Job Reference

  19924

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  Functional Area/Experience

  IT / Fresh Graduate

Job Description & Qualifications

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organisations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

We are looking for tech passionate individuals to want to start their career in the IT industry. You will be joining a significant business area working for our largest UK public sector client working with inspiring experts from whom you can learn from and enjoy the career opportunities this brings. You will be joining a large community of Graduates and Apprentices across the business. 

For this role we expect you attend our Telford office 5 days a week

The role will be a technical support engineer within Account Production Services (APS). You will develop your technical skills whilst using problem solving and fault finding to resolve technical issues that end users are experiencing.  This role involves supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications on those platforms.
We will offer you with accelerated approach in your role at Capgemini, providing a significant role-based and soft-skills training programme to ensure both personal and technical growth. Growth that kickstarts your career and sets you up to #GetTheFutureYouWant at Capgemini.  

Tasks:

• Fault identification and resolution of incidents / requests 
• Mobile solution support 
• Software and hardware installation
• PC Configuration
• Building Laptops & MacBooks
• Creating and maintaining support documentation
• When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues.
• Further training to enable progression to platform engineering within APS

Technologies:

• Windows 10, Windows 11 and MacOS
• Microsoft Office 2016 O365
• Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers
• Cisco AnyConnect VPN, SCCM, Active Directory
• Various software products, applications, and services
• WiFi Access Points and basic networking principles
• Meeting room technology 

Your profile

To be eligible, you need:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

Desirable Skills:

• Knowledge of Windows 10 and or Windows 11
• Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive
• Knowledge of Apple devices (MacBooks, iPads and MacOS)
• Hardware Familiarity (Desktop, Laptop, Printers)

What you'll love about working here

Like our current employees you will love our inclusive, vibrant and curious culture.  Our modern building has been tailored to serve as a collaborative working environment, but there is also:  

• A restaurant with subsidised food 
• Tea stations and kitchens on each floor including fridges, dishwashers and free hot beverages 
• Rest and leisure zones 
• Prayer room 
• EV chargers  
• A state-of-the-art 24hr Gym 
• Golf nets 
• Recently refurbished roof gardens where you can be a part of our ‘Turf you out’ gardening scheme 

We offer a large support network to take advantage of, where you can join our inclusive networks such as LGBT+, race and equality or women in tech, and have the support of our mental health champions.  

If you are seeking an exciting and fulfilling challenge where you will work towards leading and assisting in transformational change, enjoy a large scope for progression and want to be part of a high performing and motivated team, then this is the programme for you.   

Note

These roles require BPSS and SC Security Clearance, you will be required to pass through SC Security Clearance if you are successful in this recruitment process, which is a condition of undertaking the role. To meet the clearance requirements, you will need to; 

• Have the right to live and work in the UK 
• Be resident in the UK for the past five years 
• Have spent no more than 3 consecutive months outside the UK in that period 

If you cannot meet these criteria, we are sorry, but we will not be able to consider you for this role. 

Please ensure you are aware of the requirements before submitting your application. For more information about Security Clearance you can check the requirements in advance online at https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels. 

Empower Programme

As a graduate at Capgemini, you will embark on our two-year Empower Programme which aims to equip you with the capabilities that you need to succeed in this rapidly changing world of work. In learning pods, you will develop your emotional intelligence, refine your communication skills, tackle business challenges set by our Country Board, and even use your skills and knowledge to solve problems for our charity partners. Empower offers experiential learning that aims to transform your understanding into tangible skills.

Throughout the programme, you will have the opportunity to connect with graduates from across the business, interact with our senior leaders, and hear from a wealth of experts. These experts range from Times bestselling authors and qualified coaches, right the way through to a military commander and Mt. Everest climber.

Our Empower Programme also includes:

• Career progression model – giving you more frequent opportunities to progress.
• Mentoring programme – allowing you to get ahead and leverage the support of others.
• Regular social events across the UK – offering you the chance to meet people from our early talent community.
• Annual awards – recognising high performers and those making an impact.
• Community Connect sessions – taking place virtually and based on key cultural themes.
• Volunteering opportunities – through use of your contractual ‘Giving Back’ days. 

The programme complements the role-specific training that you will receive in post and acts as your springboard to continuous professional development. Are you ready to #GetTheFutureYouWant?