Telecom Network Planning Associate

Why this job matters

About the Role:

We are looking for highly motivated telecom professionals with excellent communication skills and a strong understanding of network planning, customer delivery, and telecom order management. The role involves supporting enterprise customers through the end-to-end delivery journey of Ethernet and Fibre services while coordinating with multiple stakeholders to ensure successful network planning and service activation.

This is an ideal opportunity for candidates who have experience in FTTx, Ethernet provisioning, network planning, service delivery, telecom operations, or customer engagement functions. Professionals who can combine the strengths of a telecom planner and a customer-facing coordinator.

Job Skills/Competencies Required

Must Have Skills:

• Excellent spoken and written English communication

• Strong customer handling and voice support experience

• Understanding of telecom order lifecycle and service delivery processes

• Knowledge of Ethernet or Fibre network concepts

• Experience in FTTX/FTTP planning or delivery environments

• Good analytical and problem-solving skills

• Ability to manage multiple customer orders simultaneously

• Strong stakeholder management and coordination skills

• Proficiency in Excel, reporting, and operational tracking

Good-to-Have Skills:

• Experience in Telecom Planning & Delivery projects

• Exposure to OSS/BSS systems

• Understanding of network inventory tools

• Knowledge of telecom provisioning and assurance processes

• Experience working with UK, European, or global telecom operators

• Familiarity with service activation, commissioning, and network build processes

• Experience in customer-facing operational environments

Experience:

• 1 to 5 years of experience in Telecom Operations, Network Planning, Ethernet Delivery, Fibre Planning, Service Delivery, or Customer Experience Management.