Systems Analyst

Why this job matters

Key Responsibility statement:

• Configure and develop ServiceNow solutions across modules to meet business requirements, ensuring efficient and reliable service delivery.
• Utilize Now Assist capabilities to automate routine tasks and enhance user interactions, improving productivity and response times.
• Work closely with stakeholders to gather requirements and translate them into effective configurations and customizations.
• Perform testing, debugging, and issue resolution to ensure stable and high-quality platform performance.
• Support basic integrations and data exchange between ServiceNow and external systems for seamless operations.
• Follow best practices and maintain documentation, ensuring consistency, reusability, and smooth handover for future enhancements.
• Outcomes-based statement:
• Enable successful delivery of complex workstreams by guiding junior consultants, resulting in improved solution quality and reduced rework.
• Accelerate team capability and knowledge growth through mentorship, leading to increased productivity and faster issue resolution.
• Ensure consistent and scalable solution design by providing guidance on best practices, improving overall delivery standards.
• Drive effective digital transformation outcomes by supporting teams in handling increasing complexity with structured approaches and clear direction.

Job Skills/Competencies Required

Qualifications

Your Skills & Experience:

• 4–6 years of hands-on experience with ServiceNow across at least one module (e.g., ITSM, CSM, HRSD, ITOM).
• Working knowledge of ServiceNow scripting (JavaScript, Glide APIs), workflows, and Flow Designer for configuration and customization.
• Familiarity with Now Assist capabilities and basic automation use cases to enhance productivity and user experience. 
• Experience with integrations using REST/SOAP APIs and basic understanding of data handling within ServiceNow.
• ServiceNow Certified System Administrator (CSA) preferred, along with strong problem-solving, communication, and collaboration skills.