Freight Support and Compliance Executive

Why this job matters

• Act as first point of contact for freight customers, resolving queries promptly and professionally via phone and email. 
• Support onboarding, training, and ongoing assistance for new freight customers, ensuring smooth access to systems and compliance requirements. 
• Manage accurate data input across all relevant systems, ensuring audit readiness and compliance. 
• Assist with core freight processes including bookings, rate validation, and administrative tasks. 
• Collaborate with other departments to resolve issues, prevent disputes, and maintain a positive customer experience. 

Job Skills/Competencies Required

•  Have excellent communication skills and a customer-first mindset. 
• Bring a minimum of 1 year’s customer service experience in an office environment. 
• Be driven by accuracy and compliance, with strong attention to detail. 
• Demonstrate confidence managing systems and data in a fast-paced setting. 
• Thrive in a team environment, supporting colleagues to achieve shared goals.