Field Application Engineer

Why this job matters

Job Responsibilities:

1. Provide support to dealers and service partners in resolving software and hardware issues during machine deployment (software/electrical/algorithm functions, etc.).
2. Conduct product maintenance, service, technical upgrades, and software version iterations for customers in the region to ensure stable equipment operation.
3. Analyze, categorize, track, and generate analysis reports for robot after-sales issues.
4. Track and rectify defects in functions on-site, conduct on-site testing, and provide feedback on test results.
5. Assist regional managers in collecting after-sales issues, product improvement suggestions, and customer satisfaction assessments to drive enhancements in remote and intelligent operation tools, increase operational efficiency, reduce costs, and improve product functionality, usability, reliability, and maintainability.
6. Collaborate with the sales team to deliver pre-sales and after-sales support in the region, assisting agents in product demonstrations, deployment, and training to ensure customer satisfaction.
7. Train dealers and service partners, providing tailored training to enhance their after-sales service capabilities.

Job Skills/Competencies Required

Job Requirements:

1. Bachelor's degree or higher in electronic engineering, microelectronics, computer science, automation, or related fields.
2. After-sales/ technical support work experience is preferred.
3. Proficiency in English and Mandarin.
4. Strong hands-on capabilities and a deep understanding of mechanical electronics circuits; experience with Linux platforms is a plus.
5. Diligent, responsible, ability to handle pressure, and adept at problem-solving.
6. Willing to travel domestically