Client Relationship Support Associate

Why this job matters

Principal Accountabilities

• Provide full operational support to the team, as required, anticipating workload and supporting with appropriate materials 
• Ensure timely and accurate maintenance of customer information in Group systems 
• Liaise and work with other Corporate/CIB teams to develop the best possible experience and outcomes for both the customers, employees and the Bank 
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures 
• Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role 
• Support achievement of the HSBC vision, Values, goals and culture in personal behavior, actions and decision making

Job Skills/Competencies Required

Experience, Skills and Qualifications

• Bachelor’s degree from a public/private university 
• Experience in banking operations particularly in Wholesale banking, credit or risk 
• Sound knowledge of trade services, treasury, and investment banking products, local regulations and exposure to corporate banking industry is crucial