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india Technical Support Representative - Voice

  • Location
    (INDIA) and Bangalore
  • Job Reference
    16554
  • Functional Area/Experience
    IT / Fresh Graduate

Job Description & Qualifications

What a Technical Support Voice Process individual does at HP:

  • Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
  • Must possess the zeal to demonstrate Customer First culture in every interaction

Educational Qualification

Must be a graduate , fresher/ having a relevant experience of 0-4 years in Tech Support International Voice Process

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!



Job Skills/Competencies Required

Individuals who do well in this role at HP, usually possess:

  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • Must have good typing skills
  • High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
  • Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills
  • Must be open to working in rotational shifts
  • Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
  • Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
  • Basic computer hardware knowledge
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