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india Technical Associate - Operations

  • Location
    (INDIA) and Hyderabad
  • Job Reference
    12728
  • Functional Area/Experience
    IT / Fresh Graduate

Job Description & Qualifications

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one that we are looking for?

Inviting applications for the role of Process Developer

Responsibilities

  • Handle inbound volumes through Call/Chat/Email/Web
  • Triage basis the SOP's
  • Maintain Quality Metrics on volumes handled
  • Work with team to achieve SLA's for voice & Non voice
  • Proficient with Hardware/Software issues
  • Service Now experience mandate

Qualifications we seek in you!

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.



Job Skills/Competencies Required

  • Very good written and presentation / verbal communication skills with experience of customer interfacing role.
  • In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude
Apply now