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india ServiceNow Developer

  • Location
    (INDIA) and Bangalore
  • Job Reference
  • Functional Area/Experience
    IT / 2 Years

Job Description & Qualifications

A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products. Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills.

Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.

The role

We’ve got an exciting opportunity for a junior developer to work on our ServiceNow platform. You’ll work closely with our existing service management teams to enhance our digital experiences through process automation, analytics, and integrated services. This is a great opportunity for someone interested in how people, processes, and technology work together to face exciting challenges.

“Throughout my career I’ve always wanted to work for companies that provide opportunities, listen to and value their employees. Arup has made me feel very valued and supported from day one. Working with colleagues from around the world has really helped me grow professionally and personally.” Alberto, London

You Should Apply If

  • You are passionate about optimising service delivery
  • You value career progression and learning new things
  • You want to be part of an ambitious team where you can influence ideas and improvements

The Responsibilities Of This Role Include

  • Carry out analysis to support the design of processes and practices and work with client groups to capture unmet needs
  • Run testing of system configuration within supporting technologies such as ServiceNow
  • Support the implementation of application patches and upgrades to supporting tools where relevant
  • Review and contribute to documentation relevant to services e.g. design, service transition to support, standard operating procedures
  • Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups
  • Acquire, report and document quality service metrics as required to support and highlight operational stability across the relevant service groups
  • Assess opportunities for efficiency and improvements in service quality
  • Prepare reports and operational dashboards showing service metrics (lagging and leading) to demonstrate service performance
  • Research and evaluate emerging technologies and automation in the customer services domain
  • Ensure that all operational services and all services being prepared for operational running are recorded within the service catalogue.
  • Continuing your personal development and career growth with support from our experienced members, learning platforms and partners

Please don’t be discouraged if you don’t meet every point below – if you meet most and are strongly motivated by the role and willing to learn, we are still interested in hearing from you.


  • Experience designing scripts and configuring solutions to support service tooling
  • At least one year’s experience service management tooling development (preferably ServiceNow)
  • 2 years’ experience in relevant customer services roles (e.g. change management, service operations, service transition)
  • Some experience writing software, ideally in JavaScript
  • Some experience working within an agile development team


  • Experience developing service management platforms including IT service management, customer service management, governance, risk and compliance and IT business management


  • ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential

Job Skills/Competencies Required


  • Fluent English written/verbal communication skills with both non-technical and technical audiences, including contributing to reports and other documentation
  • Able to operate support and develop process management tools
  • Strong analytical and technical skills
  • An understanding of relational databases and concepts
  • Requirements capture and analysis experience


  • Mature and improve process configurations
  • Awareness/appreciation of monitoring systems awareness (e.g. New Relic, Splunk)
  • Interest in DevOps, learning about systems thinking, feedback loops, and continuous improvement

Required Behaviours

  • Passion for diversity, recognizing the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued
  • High energy, motivated, open-minded and willing to embrace innovation and new technology
  • Able to work under limited supervision within your defined areas of responsibility
  • Responsible for teaching others how to do things, such as how to make a change to a configuration or how to test something in ServiceNow
  • Great interpersonal skills, including teamwork, collaboration and facilitation
  • Shared appreciation of Arup’s values and desire to shape a better world

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