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india Service Delivery Engineer

  • Location
    (INDIA) and Hyderabad
  • Job Reference
    16037
  • Functional Area/Experience
    IT / 2 Years

Job Description & Qualifications

For more than 26 years, Dell has empowered countries, communities and customers everywhere to use technology to realise their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world.

Roles & Responsibilities:

  • First line of support for all IT related requests via Phone or email .
  • Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
  • Communicates primarily within functional teams to provide problem resolution updates
  • Strives to understand and leverages technical and incident communication structure
  • Utilizes internal resources and teammates to investigate technology and comprehend procedures
  • Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects
  • Reviews and analyzes company-specific and industry knowledge to build knowledge base; may contribute to documentation and knowledge bases
  • Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
  • Adheres to standards, documented procedures, and technical improvements that are already established and implemented
  • Properly escalates more complex instances to more senior team member
  • Collaborate with global team and drive the requirements until closure .
  • Maintaining good client relationship

Essential Requirements:

  • 2.5+ yrs of exp in working in IT industry monitoring and managing IT infrastructure components.
  • Educational Background Engineering
  • Experienced on Monitoring and Alerting
  • Experienced on ticketing tool (ITSM) like SNOW etc.
  • Experience with any scripting languages such as Perl /Shell/Python/Java, R etc.
  • Flexible to work in shifts 24x7


Job Skills/Competencies Required

  • Excellent in verbal and written communication.
  • Knowledge on ITIL processes .
  • Basics of Knowledge of networking concepts (wired and wireless), protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.)
  • Basic Knowledge of Dell EMC Backup and Storage products.
  • Good understanding of working on Data Backup and Recovery products like Networker, Data Domain etc.
  • Ability to work with VMware vSphere / virtualization.
  • Good knowledge on SAN technologies and converged solutions like VMware vSAN & HC series.
  • Understanding of NAS & SAN protocols (CIFS, NFS, IScsi, FC, Raids).
  • Incident management and change management.
  • Install, Configure and Manager various software/ services on cloud infrastructure.
  • Understanding of methodologies like ITIL, Agile, Scrum, DevOps, and SRE
  • Team player with Positive attitude and problem management skills.
  • Individual with sense of urgency