Senior Technician, Technical Support (I4)

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  Location

  (INDIA) and Bangalore

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  Job Reference

  19085

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  Functional Area/Experience

  IT / Fresh Graduate

Job Description & Qualifications

Dell Technologies is driven by data. Our business is built on the understanding that data creates value and drives progress. So we take the stewardship of our data very seriously. That’s the vital role played by Business Intelligence teams within Business Support. Internal clients across Dell rely on us to analyze, test, validate and maintain the integrity of data. We make use of leading-edge software and tools to collect, mine and interpret data and the statistical analyses and reports we produce inform decisions with a global impact.

Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Technician on our Technical Support Team in Bangalore

What You’ll Achieve

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs. Provide first-level support and use troubleshooting techniques and tools to identify technical defects/issues & assign incidents and escalate problems in line with documented guidelines and procedures. Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.

You will:

• Handling Inbound volumes in Blended accounts (Multiple Accounts)
• Supporting Dell Clients on L1 ServiceDesk concerns.
• Achieve the goals and Service Level Agreements of the individual accounts.
• Troubleshoot and Resolve issues with Applications, Computers, POS devices, Printers and Other Hardware peripherals that are in the customers environment.
• Collaborate with Internal team to make sure of the Timely resolution of the issue.
• Adhere and Follow the Process guidelines on proving solution to the customer.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Fluent communication skills in English (other languages will add advantage)
• Requires minimum 6 months or above of related customer handling experience in a similar role
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures with knowledge of Office 365, standard Microsoft Windows Applications and Operating systems and good skills in application software issues.
• Willing to work in 24/7 environment.
• Willing to work in multiple accounts service desk.

Desirable Requirements

• Higher Diploma/bachelor’s degree or equivalent.

Profile is work from office only.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R235251

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

Job Skills/Competencies Required

• Fluent communication skills in English (other languages will add advantage)
• Strong problem-solving and trouble-shooting skills