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india Senior Customer Service Representative

  • Location
    (INDIA) and Noida
  • Job Reference
    16550
  • Functional Area/Experience
    IT / 1 Year

Job Description & Qualifications

HCL Technologies [HCLT] is a leading provider of business transformation, enterprise and custom applications, infrastructure management, business process outsourcing, and engineering services.

Leveraging its extensive global offshore infrastructure and network of offices in 26 countries, HCLT delivers solutions across a wide range of verticals such as financial services, manufacturing, consumer services, public services and healthcare.

Requirements:

  • B Tech
  • 1-3 Years experience 

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard

  • Attendance or Login Hours or Unsechduled Leave
  • Improving skill level through Self development or nominating training programs
  • Skill reverification Tests
  • Meeting Quality Scores
  • and bringing Innovation and Process Improvement
  • The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
  • To consistently meet or exceed all agreed Productivity parameters as defined for the process.


Job Skills/Competencies Required

Order Management

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