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india Salesforce Administrator

  • Location
    (INDIA) and Gurgaon
  • Job Reference
    11966
  • Functional Area/Experience
    IT / 2 Years

Job Description & Qualifications

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

The Economist Group has a global implementation of Salesforce.com, Sales Cloud. This is spread over several businesses and different revenue streams. There is integration with related marketing products such as Marketo & Eloqua, and some use is made of the Force.com platform.  In addition, The Economist Group is currently implementing a B2C Salesforce instance, which will span Communities, Service & Marketing Clouds and includes installed packages, such as Limio and Zuora; this is an exciting opportunity to be part of a Digital Transformation programme to improve our Customer Experience.

We are looking for an experienced and passionate Salesforce administrator to join the internal team to work across both of our Salesforce environments.

This role consists of managing Salesforce.com users, data and system configuration, case triage and support, together with system maintenance and customization to support business requirements, recommending opportunities for in-going improvements as appropriate.

This is an exciting role which will allow the successful candidate to gain exposure to multiple Salesforce Clouds and be a part of a dynamic team and interact with stakeholders across different departments and levels.

How you will contribute:

  • Providing support for the day to day management of Salesforce.com Sales Cloud, Service Cloud and Force.com.
  • Provide support for Platforms integrated and/or built on the Force.com platform, such as Zuora, Limio and Sage HR.
  • Performing administrative tasks such as setting up users, creating or updating fields, workflows and process builder, creation of reports and dashboards and managing data using data loader or other tools.
  • Working closely with the business to keep the data storage capacity below 85% capacity. 
  • Working with the EIU research team to configure or update existing framework using complete custom configuration on a Force.com platform
  • Assisting the Salesforce developers with enhancement requests requiring declarive developments. 
  • Support data management activities to ensure a high level of data quality and integrity is continuously maintained
  • Troubleshoot issues raised by users and provide prompt resolution. Escalate to senior team members within the internal team or Premier Support as necessary
  • Recommend and ensure the required configuration and process automation are in place to enforce a high data standard
  • Create custom build reports for trend analysis using standard reports functionality as well as Reporting Snapshot and Historical Trending
  • Deliver Salesforce training session to both new and existing users
  • Create new and keep existing Salesforce related technical documents or training materials up-to-date
  • Keep up-to-date with new Salesforce releases and promptly identifies: 1.Features which could add value to the Economist Salesforce users 2. Features which will impact existing processes and require urgent attention
  • Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing
  • Work with business colleagues to gain user acceptance and take up

Experience and professional attributes

  • At least 2 years of Salesforce experience gained in a similar role, certifications are preferable but not required.
  • Degree in a relevant field 

In return, we provide a supportive and progressive environment with a wide range of opportunities for you to grow both personally and professionally.



Job Skills/Competencies Required

  • Strong experience with MS Excel
  • Experience using mass data upload and update tools, preferably Demand Tool
  • Stellar communication skills, verbal and written
  • A strong understanding of how to customize Salesforce.com to drive  efficiency and have experience integrating Salesforce with other platforms
  • Proven experience on Force.com and/or Sales, Service & Communities Clouds
  • A proven track record providing level 1 and 2 support on Salesforce.com
  • Data analysis and management experience
  • A proven track record of teamwork with non-technical client staff and colleagues

If this role matches your skills, experience and motivations then please submit your CV with a covering note identifying why you feel you would be a great addition to the team along with your salary expectations.
 

Apply now