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india Process Expert

  • Location
    (INDIA) and Chennai
  • Job Reference
  • Functional Area/Experience
    Business, Accounting & Finance / 1 Year

Job Description & Qualifications

Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.


  • 1 - 5 years of experience in shipping & Logistics domain
  • Must have experience in Ocean, SCM and freight forwarding
  • Must be flexible to work in rotational shifts as per business requirement
  • Experience in directly interacting with customers
  • Ensure Standard Operating Procedures (SOP) and SLA's are maintained for all processes handled.
  • Maintain all relevant documentation - SOP’s are kept updated for all activities done.
  • Business Performance – contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive. Ensure the process has strong controls so there is no revenue leakage
  • Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate.
  • Ensure compliance to Performance Management Framework. Track and monitor other KPI's related to the process.
  • Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner’s mindset.

Job Skills/Competencies Required

  • Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high-level goals
  • Capacity to handle change, stay open to different ideas, support positive changes
  • Excellent analytical and problem-solving skills. Can see hidden problems and looks beyond the obvious for answers
  • Result-oriented, conveys a sense of urgency and drives issues to closure, persists despite obstacles
  • Good working knowledge of MS Office products including Word, Excel and PowerPoint
  • Have a continuous improvement mind-set; identify improvement in day to day process 
  • Effective communication skill and interpersonal skill, be able to build good working relationship (internal and external)

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