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Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.

Requirements

1 - 5 years of experience in shipping & Logistics domain
Must have experience in Ocean, SCM and freight forwarding
Must be flexible to work in rotational shifts as per business requirement
Experience in directly interacting with customers
Ensure Standard Operating Procedures (SOP) and SLA's are maintained for all processes handled.
Maintain all relevant documentation - SOP’s are kept updated for all activities done.
Business Performance – contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive. Ensure the process has strong controls so there is no revenue leakage
Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate.
Ensure compliance to Performance Management Framework. Track and monitor other KPI's related to the process.
Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner’s mindset.

Organisational and Time management skills: multi-tasking and prioritising, planning work activities efficiently to meet deadlines and high-level goals
Capacity to handle change, stay open to different ideas, support positive changes
Excellent analytical and problem-solving skills. Can see hidden problems and looks beyond the obvious for answers
Result-oriented, conveys a sense of urgency and drives issues to closure, persists despite obstacles
Good working knowledge of MS Office products including Word, Excel and PowerPoint
Have a continuous improvement mind-set; identify improvement in day to day process
Effective communication skill and interpersonal skill, be able to build good working relationship (internal and external)

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