Customer Experience Partner-Ocean

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  Location

  (INDIA) and Mumbai

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  Job Reference

  16034

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  Functional Area/Experience

  Sales / 2 Years

Job Description & Qualifications

The A.P. Moller - Maersk Group is a worldwide conglomerate. We operate in some 130 countries and have a workforce of some 108,000 employees. In addition to owning one of the world’s largest shipping companies, we’re involved in a wide range of activities in the energy, logistics, retail and manufacturing industries.

Key Responsibilities:

• Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews
• Build strong and lasting relationships with customers and provide second-to-none customer service which reflects in customer loyalty
• Pro-active communication on any issues pertaining to shipment bookings
• End-to-end ownership and accountability of customer issues
• Collaborate with different functions to provide effective solutions to customers
• Increase share of wallet of customers through outstanding client servicing and drive inland solutions
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes
• Adhere to standardized processes and tasks without compromising customer experience
• Work independently and assist the team in realizing goals and set benchmarks by sharing knowledge and best practices amongst each other

Who we are looking for:

• Bachelor/Master's Degree with 2 - 3 years of work experience in Customer Service roles
• Experience in shipping/ logistics is highly preferred

Job Skills/Competencies Required

• Person who has strong understanding of business, market, customer with a passion to delight the customer through service
• Excellent in written and oral communication (English)
• Can influence and persuade the customers and handle exception management
• Ability to manage change and ambiguity
• Has the ability to handle complaints with a smile and is willing to build a long-term relationship with customer
• An excellent team player
• Able to work under pressure
• Strong interpersonal skills