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india Customer Experience Partner-Ocean

  • Location
    (INDIA) and Mumbai
  • Job Reference
  • Functional Area/Experience
    Sales / 2 Years

Job Description & Qualifications

The A.P. Moller - Maersk Group is a worldwide conglomerate. We operate in some 130 countries and have a workforce of some 108,000 employees. In addition to owning one of the world’s largest shipping companies, we’re involved in a wide range of activities in the energy, logistics, retail and manufacturing industries.

Key Responsibilities:

  • Be accessible to customers through addressing incoming calls and proactive outgoing calls/ mails and face to face customer reviews
  • Build strong and lasting relationships with customers and provide second-to-none customer service which reflects in customer loyalty
  • Pro-active communication on any issues pertaining to shipment bookings
  • End-to-end ownership and accountability of customer issues
  • Collaborate with different functions to provide effective solutions to customers
  • Increase share of wallet of customers through outstanding client servicing and drive inland solutions
  • Address root causes and seek continuous improvements – constantly look for ways to improve work processes
  • Adhere to standardized processes and tasks without compromising customer experience
  • Work independently and assist the team in realizing goals and set benchmarks by sharing knowledge and best practices amongst each other

Who we are looking for:

  • Bachelor/Master's Degree with 2 - 3 years of work experience in Customer Service roles
  • Experience in shipping/ logistics is highly preferred

Job Skills/Competencies Required

  • Person who has strong understanding of business, market, customer with a passion to delight the customer through service
  • Excellent in written and oral communication (English)
  • Can influence and persuade the customers and handle exception management
  • Ability to manage change and ambiguity
  • Has the ability to handle complaints with a smile and is willing to build a long-term relationship with customer
  • An excellent team player
  • Able to work under pressure
  • Strong interpersonal skills