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india CS Site Services and Dining Specialist

  • Location
    (INDIA) and Bangalore
  • Job Reference
    11825
  • Functional Area/Experience
    Other / Fresh Graduate

Job Description & Qualifications

Join Intel-and build a better tomorrow.
Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So join us-and help us create the next generation of technologies that will shape the future for decades to come.

Corporate Services CS provides Intel employees the infrastructure and environment to create breakthrough technology that make amazing experiences possible. Our scope is vast, whether we are providing services that help employees stay productive and satisfied, or transforming how we work by providing ultra-pure water/chemicals to factory process tools, shuttling employees between sites, protecting the environment, keeping employees safe, or building and maintaining offices, labs, and factories. Our employees create a better tomorrow for all Intel employees around the world.

The CS Building Employee Services & Caf/Dining Specialist (Bangalore Location) will be responsible for leading the delivery of the best employee dining experience in Intel South Asia (India). The individual is also responsible for developing, implementing and continuously refreshing innovative food services and catering programs. The job responsibilities include monitoring of hygiene standards, development and promotion of food concepts, engagement and management of vendors or in-house team, management of stakeholders and deal with satisfaction of end users. The individual will utilize strategic thinking and independent leadership in program development and execution. The candidate will need to possess the ability to solve problems and work with minimal direction. This service will be accomplished through working with the Site Facility Management service provider (Caf vendor), vendors and Stakeholders.

Responsibilities include but are not limited to:

  • Progressive Solutions: Responsible for identifying, planning, and executing progressive, creative, and innovative solutions for the delivery of the best employee dining services.
  • Supplier Relationship: Responsible for the ongoing development and partnership with Contracted supplier to drive program success.
  • Supports the development of the Continuous improvement plan by partnering to deliver innovative solutions
  • Develop/execute implementation plans. Leverage internal and external benchmarking, Key performance indicators, and other performance data to drive program improvement.
  • Customer Satisfaction: The individual will interact daily with customers, is accountable for training, Coaching and motivating the staff while providing a customer-focused experience for the guests.
  • Expected to be on the floor talking directly to customers about their preferences (What they like/don't like) and addressing problems. Using information collected to make adjustments
  • To plan for operating cafe.
  • Drives improved customer satisfaction utilizing various tools including but not limited to surveys, focus groups, mystery shopping, user group analysis, etc.
  • Quality of Operations & Service Standards:
    • Identifies operational opportunities, ensures success to Operational goals and follow-up plans for each dining location and program.
    • Directs and holds the Supplier accountable for those goals;
    • Conducts quality assurance and sanitation reviews and gives direct feedback to the Supplier accountable for those goals;
    • Ensures food, beverage, and program quality by conducting reviews for each location;
    • conducts sanitation and facility reviews and Holds the Supplier accountable for performance to standards.
  • Marketing and Promotions:
    • Effectively identifies target audiences, marketing channels, and Marketing methods in partnership with the supplier.
    • Drives the execution of marketing and promotion plans and measures the success therein.
  • Ensure compliance to BES operational BCP (Business Continuity Plan) programs, ensure periodic updates and as needed
  • Performing regular audit of the standardized global services proactively with recommendations for actions and follow up with Integrated Facilities Management IFM supplier
  • Event Management: Support all the site events as needed working with the facility management supplier.
  • Participate and represent Intel in external agencies/authorities inspection and ensure compliance to observations and findings

Qualifications

  • Bachelor's Degree in administration / commerce / Hotel management / other equivalent Diploma and/or degree from an accredited university.

Desirable:

  • those with Restaurant Management, Hospitality Business/Institutional Catering, or Culinary Management qualification.‚Äč

What we offer you

We give you opportunities to transform technology and create a better future, by delivering products that touch the lives of every person on earth
As a global leader in innovation and new technology, we foster a collaborative, supportive, and boredom-free environment-where the brightest minds in the world come together to achieve exceptional results
We're constantly working on making a more connected and intelligent future, and we need your help. Change tomorrow. Start today.

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth



Job Skills/Competencies Required

  • The candidate must possess strong written and verbal communication skills in English.

Preferred Qualification:

  • Basic knowledge of Local vernacular language is desired.
  • Excellent organizational skills and great attention to detail with ability to handle prioritize multiple deliverables at a time.
  • Self-starter. Has a strong sense of initiative, and drive to understand the changing environment and relate it back to Intel.
  • Demonstrated ability to interact and effectively present to stakeholders and cross functional teams.
  • Strong written and verbal communication skills, reading and understanding of engineering drawings and good knowledge in MS office applications.
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