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Qatar Senior Airport Services Agent

  • Location
    (QATAR) and various
  • Job Reference
    6782
  • Functional Area/Experience
    Engineering /

Job Description & Qualifications

About Your Job: 

The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled  in a consistent manner.

Specific accountabilities include:

•Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray QR image to the highest standard.

•Be visible to ensure that the highest level of service, products is provided in a professional manner.

•Ensure that airport operations meet QR’s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements.

•Monitor all check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.

•Brief GHA on new procedures and ensure that they are implemented accurately and fully.

•Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities.

•Assist passengers in regards to entry requirements, visas and resident permits.

•Ensure passengers are assisted smoothly through airport facilities.

•Conducting pre-flight administration to ensure the smooth running of every Qatar Airways flight departure

•Perform other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit

 Please note: This is a fixed term contract for a maternity cover

 

About You: 

The successful candidate will ideally have:

•A high school Qualification 

•Previous experience within an airline or other travel related background

•Strong customer service skills 

•Ability to communicate at all levels

•Knowledge of IATA standard reservation/ticketing procedure with proven experience with the Amadeus reservation system would be an advantage 

•Proactive approach with ability to problem solve  

•Ability to work well in a team are essential to succeed

•Computer literate – MS Office essential

•Well developed inter personal team oriented skills.

•Fluent in English language, both written and oral

 

 



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