Payment Operations Officer, Omani National Preferred

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  Location

  (OMAN) and Muscat

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  Job Reference

  18691

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  Functional Area/Experience

  Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

Some careers grow faster than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Digital Business Services (DBS) provides essential operational services, IT and technical support to help the HSBC Group function effectively on a day-to-day basis. We use our expertise and technology to improve the bank’s customer service and efficiency. Digital Business Services (DBS) has responsibilities that include: Running customer service operations and business processes from contact centres to payments processing| Developing software and applications that underpin HSBC’s banking systems, Managing IT systems, infrastructure and support, implementing major strategic change programmes, procuring goods and services for the Group, Managing HSBC’s global corporate real estate portfolio.

We are currently seeking ambitious individuals to join a new wholly owned branch of HSBC Bank Middle East Ltd. (HBME) which HSBC intends to establish in Oman, working together with other colleagues to define, manage and achieve business targets. The establishment of this Branch is subject to regulatory approvals and the issuance of a banking license.

Role Overview:

Perform a business partner role for the payments and investigations processes, to provide a high quality of service and enhance the customer’s payments journey through process improvement initiatives and projects.

Principal responsibilities:

• To perform all assigned work/activities within the agreed Service Level Agreements for day-to-day operations, achieving optimal operating efficiency
• To maintain a high standard of customer service and ensure that complaints are minimized and resolved within Customer Experience Standards
• Be committed to the training and development guidelines relevant to business area, HSBC standards and personal development.
• Participate in a joined up approach within and outside the department by sharing best practices and knowledge having the bank’s interest in focus.
• Support the line & business management in identifying opportunities of improvement in product, procedure and policy.
• To ensure productivity and efficiency is maintained & accurately reported into relevant system.
• To adhere to set risk management guidelines and policies, including, but not restricted to Compliance, Anti Money Laundering, Operational Risk, Information Security Risk, Fraud Risk and Reputational Risk
• Support regulatory engagement relevant to the payment operations processes and systems
• Promote a one-team ethos with colleagues based in other locations

To be successful in the role, you should meet the following requirements:

• Prior experience of working in a banking operations / payment operations environment
• Excellent communication / interpersonal skills
• Analytical and adaptability skills
• Excellent planning and organisational skills
• Strong presentation skills
• Understanding of the payment processes operated in Oman
• Strong understanding of compliance framework
• Ability to interact with all levels of management at internal/external forums.
• Team player with a flexible attitude and approach
• Omani National Preferred

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

Job Skills/Competencies Required

• Excellent communication / interpersonal skills
• Analytical and adaptability skills
• Excellent planning and organisational skills
• Strong presentation skills
• Ability to interact with all levels of management at internal/external forums.
• Team player with a flexible attitude and approach