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Qatar Operations Coordinator - DQ

  • Location
    (QATAR) and Doha
  • Job Reference
    13910
  • Functional Area/Experience
    Sales / 3 Years

Job Description & Qualifications

We at Discover Qatar aim to create and deliver unique and unforgettable experiences of Qatar through providing the Doha City Tour for QR passengers who have more than 5 hours transit and to promote Qatar as a tourism destination (program initiated by QR and QTA)

To achieve our ambition we need you to share your skills and fresh ideas, this includes:

  • Lead the team, supervise and provide support on daily City tour operations.
  • Coordinate with third party supplier and ensure the tours run without delay and issues.
  • Provide excellent customer support and support the team to solve customer issues.
  • Prepare monthly roster for the team and provide back-up on staff shortage to run the operations.
  • Report to DQ Manager and assist him in future expansion project of the Operations.
  • Coordinate with Second party (QTA) officials on expansion project of the current operations.
  • Coordinate with HIA and MOI officials to have an update of visa requirements.
  • Support and motivate the team by regular meetings and solve issues related to operations.
  • Assist passengers in their common queries.
  • Send updates about the tour timings to Hub Control and information desks in HIA.
  • Support the team in-case of any emergency situations which can happen during the tour.
  • Attend, investigate and provide quick and valuable feedback for customer complaints.
  • Maintain weekly and monthly reports on tour manifest and monitor the flow of passengers.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

  • Relevant Vocational, Tertiary or Trade qualification. While having IATA or airline Basic Tariff course would be an advantage.
  • Please have a minimum 3 years relevant experience in customer service and facing customers.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.



Job Skills/Competencies Required

  • Excellent written and spoken English is essential for the role, while any additional languages relevant to Contact Centre business is an advantage.
  • Good knowledge of world Geography and knowledge of airline reservations and ticketing processes and systems will be a strong asset.
Apply now