ETIC, AWS Cloud Engineer - Associate

Why this job matters

As a Cloud Engineer, you will play a key role in the following areas:

• Design and Implement solutions focused on customer experience and customer engagement
• Lead customer discovery and design sessions
• Work with a global mindset with teams based in the UK. 
• Work with PwC’s global network to bring best practices and assets to the local market
• Participate in design activities with client and lead design and process discussions
• Interact with management levels at a client and/or within PwC/AWS
• Delivering exceptional client service and solutions
• Ability to provide estimation of effort for technical developments
• Ability to manage stream deliverables
• Responsible for issue resolution post go-live and transition to support

Job Skills/Competencies Required

Required Skills :

• A service designer with a good development skills and the ability to learn quickly
• Experience in AWS core services (compute, storage, databases, analytics, networking and security)
• Experience with at least 2  AWS services (Amazon Connect, Lex, Polly, Lambda)
• Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem. eg. Amazon Connect
• You’ll have hands-on AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.
• Scripting capability and the ability to develop AWS environments as code
• Excellent knowledge of programming languages such as Python/Node.js
• A mindset of automating everything, with experience demonstrating this
• Knowledge in legacy contact centers and IVRs, with associated business tooling