Customer Relationship Officer

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  Location

  (DUBAI) and various

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  Job Reference

  18684

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  Functional Area/Experience

  Sales / Fresh Graduate

Job Description & Qualifications

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with the highest standards of Shari'a principles. Offering a broad range of products designed for individuals and small businesses as well as large corporations, Emirates Islamic is the right choice for those looking for excellence in managing their finances.

Job Description

• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Incorporate EIB values into all activities.
• Add value to our clients through delivering on our EIB Banking experience.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Greet and orient the client to EIB products and service.
• Manage efficient paper –flow, supporting relevant procedures
• Contacting client and getting missing documents.
• File maintenance.
• Preparing basic Memo.
• Any other task requested by your line Manager.
• Solid Knowledge of products and services.
• Execute relevant financial transaction for clients in line with service.
• Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
• Maximize the referral opportunities from client interactions.
• Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
• Establish successful opening and deepening of relationships.
• Be highly alert to cross –sell opportunities identified by accessing client needs and refer to appropriate specialists (liability, Retail, TFS, Cash Management and treasury ect.
• Need to be able to manage account-opening support.
• Propose and implement strategies to enhance x-sell.
• Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
• Adapt sales approach to the clients, values and needs
• Address customer problems and complaints to achieve satisfactory resolutions.
• Referring issues beyond the role limit to appropriate points of reference.
• Resolve client problems and respond to inquiries quickly and effectively.
• Adhere to legal, corporate and regulator procedures.
• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.
• Maintain strict control of confidential documents/secured negotiable items to prevent loss or misuse.