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Romania Support Renewal Advisor with German

  • Location
    (ROMANIA) and Bucharest
  • Job Reference
    12473
  • Functional Area/Experience
    Sales / 1 Year

Job Description & Qualifications

Oracle Support Renewal Advisor Oracle provides the world's most complete, open, and integrated business software and hardware systems.

The Oracle Digital Renewal Center (DRC) is one of the largest support groups in the Oracle Romania Organization and manages Oracle Support Service Contract Renewals for all of Europe.

Responsibilities:

The Support Renewal Advisor will be responsible for complex quoting of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

  • Correctly identify customer requirements and needs
  • Manage internal and external tickets, mostly admin work
  • Educate customers on e-business practices and contractual terms & conditions
  • Respond to customer requests, queries, and complaints through a ticketing system
  • Ensure contracts are correct and related offers sent in a timely manner
  • Drives automation through the Oracle store and support renewal portal
  • Interact with multiple departments in Oracle as required

Requirements:

  • The successful candidate will have at least 1-2 years of experience in customer services.
  • A sound understanding of the region, customer behavior and a keen interest in developing this knowledge are a plus.
  • Bachelor degree

Why work at Oracle DRC?

In our center, we offer a great and flexible work environment, where you can build your career in one of the leading global IT companies. We are looking for motivated candidates, and have programs in place for developing their careers.



Job Skills/Competencies Required

  • The position will require working flexibly and openly with a wide range of team members.
  • Advanced English skills, proficient German skills
  • Very good communication skills, both written and verbal
  • Ability to deliver timely and accurate results, high attention to detail.
  • Proven experience in support services, preferably in IT&C
  • Works independently and is self-motivated, focused, and driven to achieve goals
  • Projects a positive, and professional image
  • Strong problem solving and objection handling abilities
  • Ability to deliver timely and accurate results, high attention to detail
  • Ability to effectively manage multiple tasks and priorities
  • Ability to adapt and acquire new skills quickly in a challenging and fast changing environment
  • Strong team player
  • Advanced Excel skills
Apply now