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Czech Republic Support Engineer

  • Location
    (CZECH REPUBLIC) and various
  • Job Reference
    17343
  • Functional Area/Experience
    IT / Fresh Graduate

Job Description & Qualifications

At DHL IT Services, we’re designing, building and running IT solutions globally, supporting our 600 000 colleagues and millions of our clients. Thousands of servers, apps, devices, all managed from our data centers.

Currently, we’re looking for a Support Engineer to join our Virtual Assistants Platform team. Through the technology passion of our team, the platform has grown from a proof-of-concept to a global platform used by all DPDHL divisions and millions of customers, and it now shapes the perception of DPDHL to our customers through state-of-the-art technologies. We are an agile team utilizing recent NLP and speech technology and delivering a truly global scalable solution used by millions of our customers.

Even if you don’t tick all the boxes below, but you’re a fast learner, we’d love to hear from you!

What you will do:

  • Provide support for chatbot applications on our platform written in Node.js
  • Support Incident, Problem and Emergency Incident Management as required, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs
  • Investigate problems and other requests for support and determine appropriate actions.
  • Help the development team with automation
  • Configure and use of monitoring services

What you will need:

  • Experience with supporting various applications, preferably Node.js based
  • Experience with Linux/Unix and shell scripting
  • Experience with monitoring services, like Splunk/Grafana/Prometheus/Kibana
  • Experience with containerization platforms like Openshift
  • Ability to be on-call

Nice to have:

  • Experience with some flavor of JavaScript, preferably Node.js
  • Experience with various PaaS solutions offered by cloud platforms such as Azure, GCP etc. is a plus
  • Experience with ticketing systems

What do we offer?

  • Great team of IT professionals and the possibility of your personal development
  • Modern offices in Chodov
  • Home office possibilities
  • Permanent contract
  • Cafeteria employee benefit program with wide selection of benefits from Edenred
  • Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by the employer
  • Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program
  • Pension plan contribution, Long term sickness Insurance

For more details do not hesitate to contact deepthi.keasara@dhl.com



Job Skills/Competencies Required

  • MongoDB knowledge or other NoSQL database skills
  • Basic knowledge of HTML/CSS and browsers
  • Strong problem-solving skills
  • Ownership of problems and following them through in an end-to-end manner
  • Coordinate with other support teams to solve issues
  • Fluent English – daily communication
  • Analytical skills
  • Excellent Written

If you miss some of the skills above, we would still encourage you to apply!

Nice to have:

  • Familiarity with chatbots and messaging platforms
  • Familiarity with Natural Language Processing frameworks

Behavioral skills:

  • Strong customer focus
  • Strong analytical thinking
  • Team Player
  • Personal drive, commitment to excellence, resilience in adversity

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