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Romania Renewals Support Advisor with German (Retention team)

  • Location
    (ROMANIA) and Bucharest
  • Job Reference
  • Functional Area/Experience
    Sales / 2 Years

Job Description & Qualifications

Drive the renewal of Oracle's contracts to existing customers.

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.


  • The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.
  • Sell Support Service Contract Renewals for existing Oracle customers and partners
  • Identify and close potential upselling opportunities
  • Correctly identify customer requirements and needs
  • Advise about support service offerings and their benefits
  • Educate customers on e-business practices and contractual terms & conditions
  • Respond to customer requests, queries, and complaints
  • Ensure contracts are correct and related offers sent in a timely manner
  • Drives automation through the Oracle store and support renewal portal
  • Interact with multiple departments in Oracle as required

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Additional Info

Visa / work permit sponsorship is not available for this position

Job Skills/Competencies Required

  • Applicants are required to read, write, and speak the following languages: English,German

Apply Before: 17/05/2022,

Apply now