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Romania Incident Management Associate with Portuguese

  • Location
    (ROMANIA) and Bucharest
  • Job Reference
  • Functional Area/Experience
    Sales / Fresh Graduate

Job Description & Qualifications

At Accenture, we encourage our people to evolve and grow. With amazing career and learning opportunities, be inspired to explore your passions. Alongside a dedicated career counselor, it is your turn to drive your future and the time is now.

Job Description

  • Respond to the technical incidents reported by the business customers through a system of ticketing;
  • Investigate, diagnose and assign the incidents to the right engineer; 
  • Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
  • Act as a point of contact for customer requests and coordinate internally within multiple departments;
  • Intervenes if customer is unhappy with the troubleshooting process;
  • Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
  • Create weekly, monthly, quarterly reports with the incidents opened/resolved;

 Qualifications- Bachelor degree or 3 year diploma;

Job Skills/Competencies Required

  • Excellent Portuguese and English communication skills;
  • Excellent written communication skills with email etiquettes;
  • Fundamental Technical know-how on system trouble shooting.
  • You are self-motivated, with a positive attitude and approach;
  • You are able to solve urgent matters and work under pressure;
Apply now