Expert in Customer Experience Unit at Multichannel Sales and Contact Center Directorate

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  Location

  (BULGARIA) and Sofia

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  Job Reference

  19142

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  Functional Area/Experience

  Marketing, advertising and PR / Fresh Graduate

Job Description & Qualifications

We are looking for an Expert in Customer Experience to join a team focused on customer experience management and handling customer feedback mostly in the Retail segment, but not limited to.

If you have:

• Passion for user centered solutions and practices
• Ability to analyse data and present findings in understandable way
• Very good communication skills and ability to work in a team
• University degree
• Fluency in English (written and verbal)
• Very good computer skills (Excel, Word, PowerPoint)

And you would like to:

• Monitor level of customer satisfaction through bank's channel and products by applying different research technics (both qualitative and quantitative)
• Analyse customer feedback and identify opportunities to improve the customer experience
• Enhance the current research methods to understand customer experience better
• Spread the culture of valuing the importance of customer centricity among other teams

We will offer you:

• Excellent opportunities for professional and career development in one of the leading banks in Bulgaria
• Competitive remuneration
• Various opportunities for learning and further development of the professional skills and competences
• Preferences for the bank products and services
• Additional health insurance
• Life/Accident Insurance
• Food vouchers - 80 BGN
• Referral program
• Additional bonus for important life events
• Hybrid working model and flexible working time (for the employees in Head Office)
• 25 days annual paid leave
• Sport card
• Participation in a solidarity fund which helps employees and their families when necessary

Share your future with us!

Please, send your CV by using the button “Apply for this job” on the bottom of the page.

Only short-listed candidates will be contacted.

All applications will be treated under strict confidentiality. Personal data are under special protection in accordance with the Law for Protection of Personal Data.

Job Skills/Competencies Required

• Ability to analyse data and present findings in understandable way
• Very good communication skills and ability to work in a team