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Romania Delivery Coordinator - Learning and Development

  • Location
    (ROMANIA) and Bucharest
  • Job Reference
    16648
  • Functional Area/Experience
    Business, Accounting & Finance / 2 Years

Job Description & Qualifications

This is a key role with the primary responsibility being the coordination, facilitation, and administration of open enrollment training courses. Performing non-technical project completion using an internal customer perspective.

  • Performs non-technical project completion using an internal customer perspective, typically from initiation through delivery.
  • Develops project plans and coordinates cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.
  • Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes.

Requirements

  • BS degree or equivalent experience relevant to functional area. Desired Degree Qualifications e.g. HR, Psychology, Project Management, Organization Development
  • Prefer 2 years of project management or related experience.

Key responsibilities

Manages Global OTD open enrollment courses for specific vendors

  • Course scheduling: put together FY/HY forecast for approval, set up events in LMS, ensure necessary purchase orders are raised for courses which are then open for registration in a timely manner or canceled on time to avoid cost as needed
  • Promotion of courses: work with Learning & Development Center to ensure that eBlasts / newsletters are sent out to advertise courses as appropriate to increase enrollment
  • Monitor status of registrations and take further promotion actions as necessary (e.g. contacting local HR & ODCs for promotion assistance)
  • Act as the main point of contact for all queries regarding scheduling, enrolment, and logistics of courses for specific vendors and regional courses.
  • Liaise with suppliers on scheduling/logistical issues, payment issues
  • Vendor management: maintain relationship and redirect as needed for escalation issues, amend contracts in conjunction with procurement and Learning & Development

Analysis and reporting

  • Evaluation analysis: collate and produce quarterly reports on attendees’ feedback
  • Data analysis for participation, cancellations, demand, fill-rate, etc.

Support the development and implementation of OTD strategies

  • Participate in OTD meetings and conference calls
  • Participate in global projects as required
  • Support Centers and ODCs with requests for information and to drive courses and initiatives within their LOB’s

Build effective relationships across the globe with:

  • ETS, OTD, HR, and other Lines of Business
  • Vendors, Procurement, Legal

Accountabilities

  • Respond efficiently and promptly to all requests within the area of responsibility
  • Raise any issues which mean that agreed tasks cannot be completed to agreed deadlines
  • Attention to detail: ensure all information is up-to-date and accurate
  • Operate in line with Oracle processes and procedures


Job Skills/Competencies Required

  • Excellent project management and organizational skills, including problem-solving
  • Ability to manage and evaluate data, using a variety of technical systems to perform basic statistical analysis
  • Strong communications and networking skills
  • Ability to work collaboratively in a fast-paced, fluid environment, under pressure
  • Self-motivated and have the enthusiasm to effectively drive this role forward
  • Ability to learn and convey processes and procedures effectively
  • General PC Skills including MS Office (including Excel & Pivot tables), Visio, Oracle systems, LMS system knowledge preferred
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