Customer Service Analyst with Italian

Why this job matters

Job Description

• Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.
• In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
• In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people, freeing them up for more creative thinking and exciting work.
• By joining this team, you will work on a rotational shift schedule 8 hours/day (Monday–Friday and Tuesday–Saturday), with shifts covering the 08:00 AM –20:00 PM (1 h break included) Romania Time. During your first 6 to 12 months, you will work fully on-site from one of our offices in Bucharest or Iasi. After this stabilization period, you will transition to a hybrid working model.
• How you’ll make an impact:
• Receive, log, and accurately document customer requests, issues, and problems, ensuring proper case documentation;
• Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution; 
• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention ;
• Handle both inbound and outbound calls with internal and external customers.

Job Skills/Competencies Required

Qualification

• Skills that make your work successful:
• Advanced Italian (minimum B2 level) and intermediate English language skills;
• Between 1 and 3 years of relevant experience may be required for some roles;

Negotiation skills;

• Good communication skills, oriented and analytical skills;
• Confident, positive, hardworking, high motivation and ability to learn;
• For some roles a Bachelor's degree is required.