Application Support Specialist – Transport Management System

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  Location

  (CZECH REPUBLIC) and various

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  Job Reference

  18082

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  Functional Area/Experience

  IT / Fresh Graduate

Job Description & Qualifications

You will provide second level of application support to DHL Freight business unit in order to ensure the maximum availability and minimal disruption to business continuity.

Your work:

• Deliver application support within Service Level Agreements to freight business users according to ITS processes with the main focus on Incident and Problem Management
• Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers
• Coordinate activities and communicate with impacted stakeholders as per incident management process
• Maintain the knowledge of supported applications
• Support delivery of projects throughout their lifecycle
• Seek to continuously improve efficiency within supported applications
• Participate in 24/7 on-call support (paid extra)

You should have:

• Previous experience in application support
• Experience with support of Transport Management System (TMS) or worked at logistics companies as a consultant
• Masters an application from business point of view and wishes to learn a new application in quite detail to be able to reproduce scenarios by users.
• Strong analytical thinking, very good communication skills in English, capability to cope with complex business processes
• Hands-on experience with LINUX operating systems and any common scripting languages e.g. BASH
• Knowledge on SQL, Oracle PL/SQL.
• Good time-management, organizational, multi-task and prioritization skills

Nice to have:

• Knowledge of Java SE and Service Now
• Experience in debugging, automated testing
• Knowledge of financial accounting, logistics
• ITIL Foundation V3 certificated

We offer:

• Internal and external trainings
• Great team of professionals and possibility of development
• Full support from colleagues during onboarding
• Modern offices in Chodov next to metro station
• Huge number of internal job opportunities within the company
• Home office
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……

Job Skills/Competencies Required

• Strong analytical thinking, very good communication skills in English, capability to cope with complex business processes
• Good time-management, organizational, multi-task and prioritization skills