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Poland 2nd line support engineer - Automation [online recruitment]

  • Location
    (POLAND) and Katowice
  • Job Reference
  • Functional Area/Experience
    IT / Fresh Graduate

Job Description & Qualifications

The Second Line IT Support team is responsible for the daily support and maintenance of applications and systems used in the PwC Service Delivery Center, as well as for solving problems related to the IT infrastructure.

Your responsibilities:

  • User support in solving current application problems,
  • Direct contact with internal users (chat, email, ServiceNow),
  • Support for electronic reporting systems and other IT systems,
  • Solving escalated requests from the first line of support,
  • Development and maintenance of a knowledge base about supported applications.

We offer:

  • Implementation package - introductory and substantive training, support of the tutor (Buddy Program),
  • Annual financial bonus depending on the results of work,
  • BeWell @ PwCSDC program, including regular wellbeing activities and cyclical events, educational platform, comprehensive medical care, psychological support, specialist consultations, additional insurance, sports clubs, possibility of using the MultiSport card,
  • Access to the MultiKafeteria platform, including the use of vouchers and vouchers,
  • Training in soft and technical skills and modern training platforms,
  • Bike2Work program and parking spaces for bicycles, 
  • Possibility to take a break from work for several months (the so-called Sabbatical 4-3-2-1 leave) under certain conditions,
  • Hybrid work model,
  • A modern office in the center of Katowice.


  • Co-financing of language learning,
  • Flexible working time,
  • Integration meetings,
  • Corporate library,
  • Relaxation zone,
  • Employee recommendation program,
  • Charitable initiatives.

Job Skills/Competencies Required

  • Good knowledge of VBA, C #,
  • Good knowledge of Office365, especially Excel,
  • Basic knowledge of Windows 10, Microsoft Windows Server 2016/2019 and Active Directory services,
  • Basic knowledge of SQL,
  • Knowledge of basic network and domain solutions,
  • English acqusition on the communicative level,
  • Analytical thinking skills in solving problems,
  • Independence, diligence and responsibility for entrusted tasks,
  • Ability to work in a team and focus on cooperation,
  • Willingness to learn and take on new challenges,
  • Knowing Selenium and UiPath will be an advantage.
Apply now