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china Technical Support Specialist

  • Location
    (CHINA) and Shanghai
  • Job Reference
    15762
  • Functional Area/Experience
    Engineering / Fresh Graduate

Job Description & Qualifications

It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

  • Be the contact window of global support team and China service team; keep regular exchange to support local service team
  • Detect systematical quality problems by doing quality survey and system data analysis, alert Manufacturing On products quality control, or propose product improvement direction, or work out complete solution for installed base
  • Involved in new products R&D, NPI launch
  • Support knowledge base construction of dedicated product lines
  • Work with product expert team to build local technical support team and communication channel for dedicated product lines
  • Support China field team on escalated technical issues
  • Be responsible for FSE competence improvement, participate in competence evaluation system construction, training program development and training courses delivery
  • Provide technical support for Other China service team

Requirements

  • Bachelor’s degree or above in material analysis, experienced on IR and UV is preferred

Thermo Fisher Scientific is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. As stated in our Equal Employment and Affirmative Action Policy, available below, part of our commitment to a diverse and inclusive workforce, Thermo Fisher Scientific provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion or similar philosophical beliefs, disability, marital and civil union status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.