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china Strategy & Operations Specialist

  • Location
    (CHINA) and Shanghai
  • Job Reference
  • Functional Area/Experience
    Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

100,000+ That’s how many patients participate in our clinical trials at any given time. GCO is Novartis’ powerhouse of Global Clinical Operations, redesigned to enable faster trial recruitment and enhanced trial delivery resulting in more timely access for patients to potential novel treatments. Every day, we are the link between science and medicine – imagine the impact you could have as Strategy & Operations Specialist! #GCO

Location: Open to Shanghai/Beijing city

Position Number: 3

Job Purpose:

The Strategy & Operations Specialist (Country) is accountable to support the implementation and execution of strategy, communication, change management, key priorities, and function deliverables in the country. Responsible to support the generating of business insights to drive productivity and provides strategic input for the Country S&O Manager, S&O Head and the country LT. The degree of responsibility given to the S&O Specialist shall reflect their experience, and level of contribution which they can make to the country, for example:

  • Provide the full-range professional, reliable, and high-quality data analysis and report to Head of Strategy and Operations as well as SSO China/Japan LT for strategy development, decision making and resource management where appropriate.
  • Serve as SME of systems used for Clinical and PMS operations to support team from technique perspective. Act as a bridge between Global and Country for problem solving and new system implementation.
  • Coordinate with GDD China / Japan Line Function (LF) or SSO Hub/Global to track function level initiatives progress, organize organization events/meetings as well as support strategy implementation where needed.
  • Prepare organizational announcement and cascade down messages where appropriate, especially act as change advocate for any culture events/projects during transformation.

Your responsibilities include, but are not limited to:

Clinical and PMS reporting and data analysis

  • Be familiar with the data source of each system (Book of Work, IMPACT, SENSE, HORIZON, TMOmeter, etc.) and provide full-range professional, reliable and high-quality data analysis for decision making or productivity enhancement. (monthly dashboard, data required for business case).
  • Conduct secondary research and leverage Novartis resource for data insights and strategy development with collaboration with GDD China / Japan S&O/SSO Hub S&O

SME of systems used for Clinical studies and PMS

  • Contribute to implement of global and local system and process in China / Japan. Maintain necessary tracker, share point, etc. as requested.
  • Generate dashboard or report on regular base for management (KPI dashboard, etc.)

SSO event/initiative planner & tracker

  • Prepare SSO events/meetings with detailed budget, plan as well as execution.
  • Maintain necessary tracker to monitor initiative/project progress to ensure timeline and delivery. Escalate issue and risk when needed.

Communicator/Change advocator

  • Maintain SSO Share Point, Website, etc. where applicable
  • Support implementation of country-specific communication, transformation initiatives and SSO evolutions incl. culture and mindset change

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

  • Bachelor’s Degree or equivalent experience in Business, Office Automation or related fields. Fluent English (oral and written). Country language is advance
  • High reliability and strong work ethics; customer-orientation, good communication skills
  • Proactive and self-motivated
  • Excellent computer skill, e.g. Word, Excel, PowerPoint

Why Novartis?

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Accessibility and accommodation 

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message 

Job Skills/Competencies Required

  • High reliability and strong work ethics; customer-orientation, good communication skills
  • Proactive and self-motivated
  • Excellent computer skill, e.g. Word, Excel, PowerPoint

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