(Senior) Medical Representative / (Experienced) Product Specialist

Why this job matters

The sales representative is a key driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value to customers and patients in order to drive sales growth in an ethical and compliant manner.

About the Role

Major Accountabilities

• Drive competitive sales growth
• Personalize and orchestrate customer engagement journeys for target healthcare professionals, reflecting customer preferences, leveraging available content, and multiple engagement channels
• Foster engagement by working collaboratively with healthcare professionals to develop a sustained partnership over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to dynamically create, prioritize, and adjust relevant engagement plans across territory, account, and customer
• Continuously share customer insights with relevant internal stakeholders to support the development of product- and indication-related content, campaigns, and engagement plans
• Deliver value to customers and patients
• Collaborate seamlessly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act with integrity and honesty, treating customers and colleagues transparently and respectfully with clear intent. When faced with ethical dilemmas, do the right thing and speak up when things don't seem right. Live by the Novartis Code of Ethics and Values ​​and Behaviors.

Key Performance Indicators:

The sales representative is a key driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value to customers and patients to drive sales growth in an ethical and compliant manner.

Work Experience: N/A

Skills:

• Sales Skills
• Customer Insights
• Communication Skills
• Influencing Skills,
• Conflict Management,
• Negotiation Skills
• Technical Skills
• Account Management
• Cross-Functional Coordination
• Healthcare Sector
• Commercial Excellence
• Ethics
• Compliance.

Language: English

Why Novartis: 

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Job Type

Full time

Employment Type

Regular (Sales)

Shift Work

No