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canada Receivables Analyst

  • Location
    (CANADA) and various
  • Job Reference
    20596
  • Functional Area/Experience
    Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Locations

  • CAN, Nova Scotia, Halifax, 2737 Joseph Howe Drive
  • Waterloo, Ontario
  • Montreal, Quebec

The Opportunity

The Receivables Analyst is an individual contributor primarily responsible for the monitoring and collection of overdue premiums on various billing systems. Your objective is to minimize loss and/or maximize return on premiums through prompt and appropriate loss mitigation. In addition, you will be working on the monitoring and handling of client, division, and benefit terminations. Your objective is to ensure various systems are cleared before finalizing the termination. The role involves working closely with our Underwriting and Distribution departments.

Responsibilities

  • Apply effective collection techniques while enriching the customer experience.
  • Assess and negotiate solutions to bring accounts up to date.
  • Handle disputes and determine repayment plans while remaining customer-minded and empathetic.
  • Ability to de-escalate customer concerns and resolve situations.
  • Ensure all assigned tasks are completed accurately and on time in a fast-paced environment.
  • Prepare adjustments and seek authorization to write off debit balances.
  • Recommend process changes and system enhancements.
  • Analyze, reconcile, and key timely coding including rolling of balances.
  • Engage proper stakeholders for prompt closure of the termination files.
  • Ensure all assigned tasks are completed accurately and on time in a fast-paced environment.

How will you create impact?

You will be working closely with Manager of Receivables by handling escalations, preparing monthly reports, and being a subject-matter-expert for your fellow colleagues.

What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Financial reconciliation.
  • Advanced knowledge of MS Excel.
  • Data analysis.
  • Good knowledge of Group Benefits business.
  • Strong knowledge of Allocation procedures and processes.
  • Excellent organizational skills and ability to prioritize high volumes.
  • Strong mathematical & analytical skills.
  • Excellent oral and written communications skills.
  • Focused on positive customer service experience.
  • Positive influence on other members of the team.
  • Knowledge of insurance contract law and state legislative requirement.

Tool Specific Knowledge is an asset:

  • AWD
  • ManuConnect
  • CPM
  • CII/V3
  • SBA
  • ASO

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment.



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