Jobs Filtered by

canada Project Coordinator, Managed Services

  • Location
    (CANADA) and Edmonton
  • Job Reference
  • Functional Area/Experience
    Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them.

Our team is reimagining how businesses make their decisions through our award-winning Total Experience Management (TXM) platform. We work with some of the world’s top companies like Twitter, Red Bull and J.Crew to help them build stronger brands, happier workplaces, winning product portfolios and lasting customer relationships. We’re backed by some of the most respected names in business including, Round13, OMERS Ventures, Georgian, W Capital and Vistara Growth. Through their support we’ve raised over $50M in the last year!

The Alida team are high-performers who are committed to being bold and curious, while always leading with empathy and authenticity. We’re looking for talented people who thrive in a fast-paced environment and are keen to make an impact by bringing their big ideas to life. As a digital-first culture grounded in agility, Alida has intentionally built a hybrid work environment where our employees can choose when they’d like to work from home or come into the office to engage with their peers.

The Project Coordinator, Managed Services is responsible for executing projects for our clients using our SaaS platforms within the Professional Services team. Our clients’ success depends on to manage multiple projects in a deadline-driven, fast-paced environment to guarantee timely and accurate delivery of projects. The role provides an exciting opportunity to assist Fortune 500 organizations gather actionable insights and advance into Research Specialist, Technical Consultant, or Implementation Project Manager roles.

This role will work with various teams within the company and with our end clients, with the focus on client service and project success. You’ll be expected to speak up when you need support, and to push projects to their completion.

Project Coordination experience, and basic knowledge about insights management is strongly encouraged, along with a drive to learn every day, to own the details, and to deliver exceptional customer service.

Project Management

  • Manage time efficiently to coordinate and execute project components, for multiple projects at a time in a deadline-driven, fast paced environment
  • Liaise with internal teams and external vendors to ensure timely project completion
  • Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met
  • Respond to shifts in project scope and effectively manage client expectations
  • Address and escalate risks where needed
  • Complete internal documentation processes to ensure accurate resource planning and financial reporting
  • Provide superior service that delights our customers

Survey Configuration

  • Program, customize, and modify survey activities in proprietary SaaS platforms
  • Troubleshoot logic and programming issues
  • Follow QA processes to ensure a quality product is delivered
  • Deploy surveys and monitor field progression

Contractor Management

  • Establish internal and external timelines for contract executed projects
  • Liaise with contractors to assign projects based on best source available
  • Work with contractors as required to execute projects on a timely manner
  • Support the improvement of contractor network

Quoting and Project Assignment

  • Support the quoting process to provide a fast and timely response to the Sales and CS teams.
  • Establish team capacity and assign projects accordingly

Desired Skills And Experiences

  • Post-secondary educational degree (or working toward) with a focus in Business, Marketing, Market Research, or Communications
  • Bonus: Prior experience in project management or online survey programming a plus, but not a requirement

Job Skills/Competencies Required

  • Strong aptitude for technology and ability/desire to learn new software
  • Proven ability to work in a fast-paced environment
  • Excellent time management, organizational, and problem-solving skills
  • Attention to detail
  • Excellent written and verbal communication
  • Ability to work in a team environment as well as independently

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.