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canada Intelligent Automation Analyst

  • Location
    (CANADA) and Kitchener
  • Job Reference
  • Functional Area/Experience
    IT / Fresh Graduate

Job Description & Qualifications

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Are you interested to work in an innovative area with great opportunities?

Our Retirement business is focused on creating an experience that is crafted, easy and meaningful to our clients. With attention to detail and strong product and customer service skills, we are driven to provide solid financial management to clients who entrust us with their financial stability… as well as the ability to retire with dignity.

We are looking for a dynamic, enthusiastic and collaborative Intelligent Automation Analyst to join our Retirement Operations Transformation team. In this role, you will be working alongside other analysts and developers in the enhancement and creation of various technical tools to bring increased efficiency to our business partners.

If you have experience in automation, and if you enjoy finding creative solutions that put the customer at the heart of the process, we would like to talk to you!

Does this sound like you?

  • Excellent proven data manipulation skills using MSSQL queries, Microsoft Excel, Access and Visual Basic
  • Experience working with varying data sources (MSSQL, Oracle, DB2, MS Access, etc.)
  • Familiarity with RPA tools and technologies (Automation Anywhere, BluePrism, PowerAutomate, Ui Path)
  • Exceptional customer service focus
  • Get it done mentality, flexible & adaptable to change, resiliency with ambiguity

What you will do:

  • Configure and supporting various automation tools
  • Create & enhance MSSQL queries, distributing non-standard reports to internal partners
  • Support, and when possible, re-platforming end user computing tools (VB macros and MS Access tools)
  • Collaborate with Solution Analysts in the creation of business requirements, and own the creation of business requirements and user stories for smaller initiatives
  • Participate in automation activities demonstrating the use of no code and low code tools
  • Identify risks and mitigation strategies

What you bring:

  • University/College degree or equivalent experience in computer science/engineering
  • You enjoy working with partners, have top-notch communication skills and are passionate about making their work easier and more efficient
  • Agile is an approach you not only embrace, but are passionate about
  • You love seeing your team and members of your team succeed—and if you helped them, it’s all the more rewarding, even if you don’t get all the credit
  • You use the knowledge and skills of your team members, even those with less experience than you
  • You improve morale on your team with good humour and passion for your role

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Job Skills/Competencies Required

  • Knowledge and experience in the financial industry and specifically Group Retirement
  • Agile certifications
  • Bilingual
  • Experience with Microsoft technologies (specifically C#.NET, ASP.NET, CSS, HTML)

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

Apply now