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canada Instructional Designer

  • Location
    (CANADA) and Remote
  • Job Reference
  • Functional Area/Experience
    Education / 2 Years

Job Description & Qualifications

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

At Home

Job Description

This is a remote, work from home opportunity.

This is a role within the North America Learning and Development team and we are looking for someone with the knowledge and passion to design relevant, engaging, and effective learner-centric training solutions to enhance learner effectiveness. Our team supports Canada and US Retirement field sales and relationship management teams. The Instructional Designer will implement tactics to provide training and development support for building high performance, professional learning focused on soft skills, product training, new hire training, etc. As part of this, the Instructional Designer will build strong relationships with field staff while collaborating with subject matter experts from other business areas. The diversity of the audiences we support will require the successful candidate to be proficient with all aspects of the instructional design process, multiple delivery methods, and the development of metrics to determine effectiveness. You will need to be self-motivated, resourceful and thrive in a constantly evolving environment. Creativity is a must to be successful in this role, as well as the ability to ask deeper questions from an adult learning perspective.

Our ideal candidate will be customer-focused, experienced in sales training with an educational background in Adult Education/Training. You must have a strong capacity for retaining information and be extremely capable of working independently. Remaining current in industry standards and trends is just a start; the successful candidate will be a dedicated life-long learner who is always opening up the boundaries on what is possible with curriculum design.

Key Accountabilities

  • Conduct needs analysis using sound design principles to identify and define training needs in collaboration with Learning and Development Consultants
  • Collaborate with other instructional designers, learning and development consultants, subject matter experts and business leaders to ensure effective communication of issues, needs, problems and opportunities
  • Communicates effectively in visual, oral, and written form
  • Design/Develop and implement training materials including storyboard, participant and instructor guides, job aids, coaching resources, and assessments
  • Design training solutions that meet the needs of the Adult Learner, writing and editing content, testing solutions for readiness and usability
  • Develops comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness
  • Remains a thought leader in instructional design and innovation.
  • Designs learning that reflects an understanding of the diversity of learners, including the demonstrated understanding of cultural differences that may apply
  • Acquires and applies new technology skills to instructional design practice

Job Requirements

  • 2-3 years of formal instructional design experience preferred, including conducting in-depth needs assessment using ADDIE (or similar) design model.
  • Knowledge of, and the ability to apply adult learning principles
  • Ability to think critically and ask targeted questions to determine needs and respond appropriately
  • Creative and innovative
  • Experience with multiple delivery methods, including e-learning initiatives
  • Excellent verbal and written communication skills
  • Strong organizational and interpersonal skills
  • 1-2 years’ experience in a training or classroom environment preferred
  • University/College degree in an education-related field (B. Ed, Adult Education or equivalent) preferred
  • Portfolio of adult learning designs


  • Ability to adapt curriculum to meet the needs of diverse audiences
  • Ability to construct digital solutions that creatively incorporate practical applications and develop community of learners
  • Ability to produce high-quality deliverables with short deadlines
  • Ability to work on multiple projects concurrently

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock And Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Salary & Benefits

Primary Location: CAN, Ontario - Full Time Remote

Salary range is expected to be between $55,125.00 CAD - $91,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Job Skills/Competencies Required

You will need to be self-motivated, resourceful and thrive in a constantly evolving environment. Creativity is a must to be successful in this role, as well as the ability to ask deeper questions from an adult learning perspective.

You must have a strong capacity for retaining information and be extremely capable of working independently.


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