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canada IAM Specialist

  • Location
    (CANADA) and Toronto
  • Job Reference
    16351
  • Functional Area/Experience
    IT / 2 Years

Job Description & Qualifications

CI Financial is an independent company offering global wealth management and asset management advisory services through a diverse group of financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.   Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential.  Employees that have a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile, thrive at CI. 

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged to do so.  

Overview

As an integral part of the End User Administration team, this role is a 12 month fixed term contract role that will support all of the distinct groups of corporate customers across the all the firm’s business units. The focus will be on customer satisfaction, productivity and operational efficiency. This position will require the individual to be highly involved in EA\IAM related project work. This individual will lead, work on planning/execution and see the project to completion. It requires extensive knowledge of enterprise workstations, printers, networks and client/server technologies along with the ability to provide knowledge to end users and all levels of technology. The role requires a hands-on approach to resolving problems, providing ideas and solutions, additions and changes.

What will you do

  • Lead plan/execute, work on EA\IMA projects and see the project to completion
  • Maintain an accurate up-to-date registry of all end-user hardware and software
  • Procure hardware and software according to the defined process
  • Deploy and configure end-user hardware based on defined standards
  • Decommission end of life hardware per defined process
  • Prioritize and manage multiple service requests based on urgency
  • Coordination and execution of moves of employee hardware
  • Develop and maintain key customer relationships with a focus on exemplary customer service and delivery
  • Promote a professional work environment dedicated to customer service and teamwork
  • Identify areas of continuous service improvement in End-User Administration
  • Carry out end-user access configuration service requests per defined SLAs.
  • Deliver a high standard of customer service based on communication, professionalism, timeliness and the accuracy of technical information provided
  • Investigate and resolve issues using internal resources, vendor relationships, as well as conducting research from sources publicly and internally available
  • Facilitate process improvement and automation by identifying and analyzing team requirements
  • Build solutions in the service management tool including workflows for existing processes as well as supporting future process implementation
  • Participate in and contribute to project planning and execution where applicable.

What you will bring

  • University degree/college diploma or equivalent in an IT-related discipline.
  • A+, MCITP, Network +, and/or ITIL certification are preferred or equivalent experience
  • 2-5 years of experience administrating Active Directory.
  • 2-5 years of experience using PowerShell to automate tasks.
  • 2-5 years of experience using an ITIL based ITSM solution such as Service Now.
  • Experience using Microsoft Flow to automate routine tasks.
  • Previous experience with asset management, hardware lifecycle, and computer and mobile device deployment using SCCM/Intune or equivalent tools.
  • Previous experience in a customer service-oriented role.
  • Previous experience using an asset registry system to track the hardware/software lifecycle.

Working conditions

  • May require overtime depending on required activities
  • Moderate physical labour required on occasion

What you can expect from us

Our dedication to the Employee Experience at CI is aimed at supporting, empowering and inspiring our talented team through:

  • Recognition & Compensation
  • Training & Development
  • Health & Well-being
  • Communication & Feedback


Job Skills/Competencies Required

  • Technical and practical knowledge of Microsoft Active Directory, Exchange Online, SCCM and Intune.
  • Technical and practical knowledge of Windows, Mac, iOS operating systems, MS Office suite.
  • Ability to drive Continuous Service Improvement.
  • Excellent customer service skills with the ability to work with end-users to drive change.
  • Strong written and verbal communication skills.
  • Excellent problem-solving skills.
  • Ability to manage client expectations by actively listening and communicating in a friendly, professional manner.
  • Ability to prioritize and multi-task several requests in a short period.
  • Can adapt to the needs of different environments and people.
  • Willing to adapt to technology and process change.
  • Able to work independently or in a team with minimal supervision.