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canada Bilingual New Business Underwriter

  • Location
    (CANADA) and Remote
  • Job Reference
  • Functional Area/Experience
    Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement

At Home

The opportunity

The Underwriting Team is looking for an analytical, self-starter to join the unit as a New Business Quoter and Underwriter. This role will involve analyzing the rating information, assessing the group’s specific risk characteristics as well as delivering clear, accurate and complete quotes for our Manulife Account Executives and Advisor community.

The main responsibilities of this role include:

  • Accurately analyze group characteristics and input plan design detail, employee data, premium, claims and rate history in PlanLink to create an attractive, professional new business proposal within the stated turnaround time of 24 hours
  • Possess solid understanding of group benefits in order to interpret Advisor specifications or current carrier contracts to fit Manulife’s plan design features
  • Review final proposal output including rates to ensure accuracy and responsibility of final action.
  • Provide underwriting decisions through clear verbal and written communications
  • Conduct constructive negotiations using underwriting judgment and guidelines
  • Evaluate and act on risk propositions
  • Provide valuable underwriting and benefit recommendations to improve the clients' group benefit spend.

How will you create impact?

Reporting to the Small Business Underwriting Manager, the Underwriter position is accountable for analyzing group characteristics, benefits, and plan design in order to appropriately price and win new group business. The SBS team is responsible for completing more than 25,000 quotes a year ranging from 2 to 50 lives.

What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Stays current on Manulife’s strategy, key priorities, and market trends
  • Flexible hours to meet the needs of our customers across the country
  • Previous experience in a customer service-oriented role.
  • Previous underwriting experience is an asset, as is enrollment in or completion of LOMA, HIAA, or CEBS.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all collaborators and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Job Skills/Competencies Required

  • Demonstrated knowledge of and experience with Group Life and Health concepts, benefits, and products
  • Bilingualism (French & English), required
  • Strong customer service skills with the ability to negotiate with the Advisors, Account Executives and Head office partners
  • Excellent PC skills – excel, word, outlook
  • Ability to prioritize high volumes of work and multiple priorities within set time constraints
  • Ability to meet and work within timely deadlines
  • Excellent attention to detail
  • Proven mathematical skills
  • Strong oral and written communication
  • Relationship building
  • Develops productive working relationships across diverse organisations to produce superior solutions
  • Complete with excellence and a commitment to high quality

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