Bilingual Disability Case Manager

• 

  Location

  (CANADA) and Remote

• 

  Job Reference

  19969

• 

  Functional Area/Experience

  Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Remote

Job Description

Manulife’s Canadian Disability and Group Life team is looking for bilingual Disability Case Managers.  This opportunity is 100% remote.

As a Disability Case Manager, you’d support our plan members across Canada managing their claim through illness, recovery and return to work. You’d provide disability benefits and proactive case management focused on return to work. The role involves applying critical thinking and judgment when determining whether to issue disability payments, strong analytical skills to interpret contractual wording and medical information, prioritizing work and actioning tasks daily with a considerable amount of telephonic communication.

Responsibilities:

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.  
• Actioning daily administrative tasks which include responding to emails and telephone calls on a timely manner.
• Assessing claims based on contractual, medical, and vocational barriers.
• Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialist and medical consultants) to drive cases to successful return to work or job ready resolution.
• Writing letters to communicate pertinent benefit related information based on analytical reasoning. 
• Demonstrating resiliency, empathy and compassion when listening and communicating with plan members including delivering difficult claims related decisions.
• Our Disability Case Managers work on teams that manage Absence Management Consultative Services (AMCS), Short Term Disability (STD) or Long-Term Disability (LTD) claims. 

What we are looking for :

• The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. 
• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.
• The ability to make difficult decisions within tight time constraints.
• Disability management and/or Group Benefit knowledge, an asset.
• Background in a health-related field will be an asset.
• At ease with both incoming and outgoing calls.
• Strong organization and prioritization skills are required to manage different type of tasks.

What can we offer you? 

• A competitive salary and benefits packages. 
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.  
• A focus on growing your career path with us. 
• Flexible work policies and strong work-life balance.  
• Professional development and leadership opportunities. 

Our commitment to you 

Values-first culture -We lead with our Values every day and bring them to life together. 

Boundless opportunity -We create opportunities to learn and grow at every stage of your career. 

Continuous innovation -We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship -We build a business that benefits all stakeholders and has a positive social and environmental impact. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.