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canada Bilingual Disability Calculation Analyst

  • Location
    (CANADA) and Remote
  • Job Reference
  • Functional Area/Experience
    Business, Accounting & Finance / Fresh Graduate

Job Description & Qualifications

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement

At Home

Job Description

The Canadian Armed Forces Long Term Disability (CAF LTD) Department manages approximately 10,000 active Long-Term Disability (LTD) claims. The Bilingual Disability Calculation Analyst is responsible for timely and accurate approval of all new LTD claims.

This role is also accountable for determining and calculating offsets (Earnings, CPP, Pension, and Other applicable plan offsets) as well as COLA calculations on LTD claims to ensure accurate financial payments and reserving methodology are achieved.

In addition, this role will be accountable for determining, calculating and recovering overpayments on Long Term Disability (LTD) claims. The incumbent will complete all of the required system work on our claims system associated with offsets and overpayments.

The incumbent will work closely with internal resources; LTD Case Managers, Vocational Rehabilitation Counsellors, Associate Managers and Disability Specialists as well as external partners: Employers, Members, third parties and other Calculation Analysts. The Calculation Analyst will be a technical resource to the Case Manager when applicable.

Key Accountabilities:

  • Bilingual French and English required
  • Approve all new LTD claims in a timely and effective manner
  • Calculate applicable offset(s) to LTD benefits
  • Calculate the All-Source Maximum LTD Benefit, as applicable
  • Financial adjustments, as required
  • Calculate LTD benefit overpayments, negotiate repayment schedules directly with Members and ensure overpayments are being recovered in an acceptable amount and time period.  Monitor all overpayments through to complete recovery
  • Perform Navigator system work by accurately coding the correct offset, the offset type, payment reversals, payment refunds, stop payments, setting the overpayment schedule and setting follow-up tasks
  • Liaise with LTD Case Managers on the status of the offsets and overpayments for their assigned claims so that the Case Managers are always aware and informed of actions taken on their caseload

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Job Skills/Competencies Required

  • Answer tax related questions from Members
  • Strong mathematical and analytical skills
  • Attention to detail and accuracy is critical
  • Superb data entry skills and Proficiency with MS Excel is required
  • Ability to analyze and solve complex calculations
  • Ability to interpret policy language
  • Good understanding and appreciation of the Group Benefits environment and its clients; as well as the Canadian Armed Forces would be considered an asset.
  • Excellent customer service skills and takes accountability for customer requests or issues
  • Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
  • Superb organization skills, ability to multi-task and work under time pressures
  • Solution-oriented and demonstrated sound judgment and decision-making skills
  • Ability to probe, investigate discrepancies and resolve issues
  • Responds to challenges and opportunities in a positive and productive manner
  • Effective influencing and negotiation skills

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