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canada Associate Full Stack Engineer (Support)

  • Location
    (CANADA) and various
  • Job Reference
  • Functional Area/Experience
    IT / Fresh Graduate

Job Description & Qualifications

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.


The Group Benefits Production Support team is looking for a software engineer with a passion for troubleshooting and improving our customers’ experience. As a successful candidate, you will be helping to support our internal administration systems.  You enjoy collaborating with Platform Reliability Engineers, Product Owners, and Engineering Squads to uncover pain points and opportunities to improve the overall experience.  You thrive on delivering resilient and scalable applications, with a focus on continuous delivery and operational insight. Creativity in solving problems is your strength. You are always learning by using new tools and technologies. Communicating effectively is what you do!

We're not who you think we are! 

We're not some stuffy, old insurance company. We're a large financial company with a mission.

“Decisions made easier. Lives made Better” and a new focus - transforming to a digital customer-centric leader. We utilize Agile methodologies, modern tools and processes. We have no speed limit for this transformation!  Get on board quickly, before this opportunity speeds past!  

This position is available in Halifax, Waterloo, Toronto and Montreal.

We need someone who will:

  • Identify and evaluate solutions to system issues or opportunities to improve on current technical strategies and solutions
  • Provide solutions to system or business-initiated questions
  • Provide Development for IT driven change requests (non-functional)
  • Manage production systems, monitoring and addressing system alerts
  • Provide support and coordination of complex infrastructure changes
  • Investigate root cause and work towards elimination of production interruptions
  • Liaise with other Manulife teams and vendors for production incident handling
  • Recommend areas of improvement to infrastructure, application, and/or processes to prevent or mitigate future failures
  • Monitor for overall System Availability and Response Times
  • Review current software framework to identify defects and opportunities to improve performance and stability
  • Participate in a paid on-call support rotation
  • Promote agile principles and methodologies
  • Participate in ideation and brainstorming sessions to devise creative and disruptive digital solutions
  • Constantly learning from success and failures
  • Takes ownership of operational & support activities
  • Work with Engineering squads to understand and accept releases via ‘handover to support’
  • Be engaged with Engineering squads to influence and support customer priorities


Computer Science degree or equivalent experience        

Why is this job Important?

Our team supports external facing websites used by our Group Benefits customers.  We understand the importance of keeping our sites up and running and keeping our customers happy!  We are front line in the transformation to a digital customer-centric leader.  We have a direct impact on our customers’ experience!

What Will I Learn on this Job?

You will learn about working in a large organization, all the tools and technologies mentioned above and thanks to a supportive company, with a culture of continuous learning and improvement, whatever else you want! Tell us what you want to learn, and we'll help you get there!

What about Perks?

Manulife has lots of perks including, but not limited to:

  • Competitive compensation
  • Retirement Savings Accounts including a RPP (Pension Plan), RRSP (Retirement Savings Plan), and TFSA (Tax Free Savings account)
  • Manulife Share Ownership Program with employer matching
  • Customizable Benefits Package including Health, Dental, Vision, and 100% of Mental Health expenses
  • Financial support for ongoing training, learning, and education
  • An abundance of career paths and opportunities to advance
  • A flexible work environment with flex hours, work from home arrangements, distributed teams

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Job Skills/Competencies Required

  • C#, SQL Programming, HTML/CSS, JavaScript, ASP.Net, Soap Services and WCF
  • GitHub, Nuget, Artifactory, Jenkins, JIRA
  • Excellent troubleshooting skills and ability to work under pressure (i.e site outages)
  • Analytical, problem-solving mindset
  • Self-learner
  • Good communication skills, written and verbal.  Ability to document clearly.
  • Great team player who wants to learn from our teammates and teach too, in a supportive team environment.
  • We work with a Site Reliability Mindset.  We leverage monitoring tools many times daily!  Bonus points if you have a working knowledge or experience with monitoring tools including New Relic, Dynatrace, PRTG, Moogsoft.

Additional Bonus points for experience with any of the following:

  • Docker, SonarQube, Artifactory, JIRA, Confluence
  • Gitlab/GitHub
  • Powershell Scripting, Postman, SSRS
  • PCF (Pivotal Cloud Foundry)
  • AKS (Azure Kubernetes Service)
  • Node.JS, React, Modern JavaScript
  • Incident, Problem, Change Management , ServiceNow

Am I Right for the Job?

We're looking for passionate, motivated individuals to join our team's exciting journey as we grow, pioneer, and innovate. Experience with any or all the tools and technologies we use is a huge plus, but don't let one of those list items deter you! If you're excited by the notion of joining a team that is going to disrupt, make a name for itself, and have fun doing it, we want to hear from you!

Ok, I'm Sold. Now what?

We're excited to hear from you!  Please send us a resume.

Apply now