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Singapore CT Application Specialist

  • Location
    (SINGAPORE) and Singapore City
  • Job Reference
  • Functional Area/Experience
    Health and Life Sciences / 2 Years

Job Description & Qualifications

You will focus on supporting the clinical training and use of GE Computed Tomography (CT) systems. This is an individual contributor role managing zone’s account and as part of a One GE Healthcare team. Be responsible for supporting customer training for GE’s CT products, and to support the GE’s CT business for product and sales support and able to drive more proactive customer engagement as part of the post-sales process and better coordinate and manage the experience for our customers throughout the life cycle of their GE products.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Key responsibilities include (but are not limited to):

  • In partnership with customer develop training plans to fulfill obligations of order that ensures customer competency and high Net Promote Score (NPS).
  • Coordinate the delivery of customer training with Service/Sales groups.
  • Support sales activities in region when needed (congress, demo/visit/presentation, advanced application visit for KOL, etc.)
  • Drive realization of revenue through execution of on-site delivery targets.
  • Aggressively manage travel budget to goal through optimization of travel strategies and cost savings.
  • Provide consultative support to customers in driving customer productivity through the implementation of customer consultative projects.
  • Become recognized expert in product/clinical technical competencies; answer a wide range of questions concerning software and clinical applications.
  • Support market growth initiatives (i.e. industry tradeshows, product demos, image quality collection, and clinical sites).
  • Possess strong analytical and problem-solving skills.
  • Produce well-written post-training reports and product feedback.
  • Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
  • Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
  • Communicate effectively with members of sales/marketing/service team to maximize all sales potential and communicates leads to relevant colleagues.
  • Generates and maintain customer profiles, including key decision makers.
  • Ensures knowledge of and compliance with Company policies and quality processes
  • Primary focus will be to provide support to CT customers in Singapore but also periodically support our users within the other countries in Australia, New Zealand, ASEAN and South Korea as needed.

Quality Specific Goals:

  • Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, and relevant Int’l Regulations, etc.) and operates within them to ensure that no company policy or Int’l / local Law is broken.
  • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, etc.) and operate within them to ensure that no company policy or Int’l / local Law is broken
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.  Complete all planned Quality & Compliance training within the defined deadlines and identify and report any quality or compliance concerns and take immediate corrective action as required.
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Required Qualifications:

  • Degree in Bachelor Science or Business Administration equivalent
  • Must have Radiological Technologist certification
  • Experience in healthcare capital equipment or medical devices industry
  • Required active professional CT clinical/technical certifications/registries necessary to scan live patients in a clinical scenario.
  • Minimum of 2 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific Proficiency in computer skills in Microsoft Office Suite products

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Relocation Assistance Provided: Yes

About Us

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company’s dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE’s people are diverse and dedicated, operating with the highest level of integrity and focus to fulfill GE’s mission and deliver for its customers.

Job Skills/Competencies Required

  • Demonstrated current basic clinical scanning proficiencies on GE’s CT products & platforms is a must
  • Excellent oral and written communications skills
  • Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows or within ASEAN
  • Self-starter, self-directed, team-oriented individual who thrives in a fast-paced, dynamic business environment.
  • Possess strong interpersonal and customer and management skills, has ability to work in high-pressure environments and places personal and business integrity at forefront.

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