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malaysia Associate, OTT Ops & Support Engineer

  • Location
    (MALAYSIA) and Kuala Lumpur
  • Job Reference
  • Functional Area/Experience
    IT / Fresh Graduate

Job Description & Qualifications

Astro Malaysia Holdings Sdn Bhd (AMH / ASTRO) is Malaysia’s leading integrated cross-media group with operations in four key businesses which include pay TV, radio, content and digital.

Why join us?

  • We practise a vibrant & energetic office culture.
  • We provide opportunities for career advancement within the company.
  • Good performance is always rewarded accordingly.


What you will do:

  • Network and System monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities
  • Responsible to act as Incident Manager in the event of any failure on OTT Platform
  • Address and resolve technical complaints from internal and external parties
  • Perform first level troubleshooting, and technical fault rectification within agreed KPI
  • Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI
  • Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications
  • Execute escalation as per departmental SOP
  • Update stock keeping and inventory operations
  • Develop technical documentation including scope of coverage for all computing requirement 
  • Assist Technology team and Senior Engineer in project implementation
  • Liaise with vendors on technical matters
  • Carry out system upgrade and modification work
  • Generate daily shift reports, performance data reports, incident reports and ad-hoc reports as required
  • Check performance of the application, fine tuning and find fault for improvement
  • Manage CDN and Telco provider for cloud service
  • Design and build custom application or system for internal team
  • Assist Senior Engineer and AVP in all aspects of work with the department


Who you are:

  • Degree in IT/Computer/Communication Engineering, Computer Science or equivalent.
  • Experience in OTT operations is a plus
  • Comfortable to work under shift-based rotation

It’s our people that make Astro Malaysia’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Astro can be their best.

Job Skills/Competencies Required

  • Ability to understand and review technical drawings, e.g. Visio
  • Knowledge in database applications and programming skills, e.g. Microsoft SQL, ASP.
  • Good understanding on networking protocols.
  • Knowledge is multi type of Operating System e..g Windows, Linux
  • Interest and knowledge in Mobile Devices
  • AWS/Cloud related knowledge will be added advantage
  • Good problem-solving and communication skills
  • Capable of working independently and a good team player.