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Egypt Specialist, Security Services Operations

  • Location
    (EGYPT) and various
  • Job Reference
  • Functional Area/Experience
    Business, Accounting & Finance / 1 Year

Job Description & Qualifications

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.

The Role Responsibilities

The role holder will support the Country Head in the end-to-end delivery of Financial Markets Operations as it relates to SS products serviced in country today and in the future, covering all the product streams and has responsibility of the operational risk related controls.

This includes monitoring the performance of operations through key metrics such as - volumes, productivity, accuracy, service levels, losses/lapses, issues and risk registers. Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls, e.g. AML and sanctions checks, protection of Bank, client information and assets. Further, while support of FM products is centrally managed by the FMO DIFC team, the role holder is expected to attend governance forums covering FM as well as to work with the FMO DIFC team as required on FM related matters.


  • Ensure processes performed either onshore or offshore meet the minimum standards and meet or exceed client expectations/ SLA's
  • Assist the Cluster FMO Head to provide governance over the service provided by outsource partners and take ultimate responsibility for the level of service provided

To understand, help implement and ensure compliance with country and global Regulatory requirements

  • To identify and repair strategic service delivery issues relating to technology, process, human resource and service quality.
  • To identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses.
  • To work closely with business heads to ensure that the services delivered by various operational platforms are of top quality and that client needs are being attended to according to our service level agreements.
  • To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
  • To ensure implementation of Standard and Target Operating Models.
  • Ensure effective management of budgets


  • Help manage the day-to-day operations to align to the business strategy and priorities, monitoring action plans, service management, people development and improving operational risk.
  • Ensure that the respective operations teams are optimized in terms of people, process, platform, product and place. This will include service, risk, efficiency, cost, control, capability and capacity planning.
  • Driving end-to-end delivery of Technology and Operations services in line with established service standards as well as govern overall Change Management process towards Project Management/ Implementation in country
  • Driving cost and processing efficiency in the delivery of services
  • Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a corporate body are met and satisfied.
  • Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice
  • Management of Risk effectively, including identification, communication and remediation of risks to the relevant forums
  • Support the Management Forums (Client, Geography, Product, Infrastructure, etc) through active participation, or proactive feedback escalation of local (client/industry/regulatory) requirements and needs
  • Fair Accountability - full remediation/root cause analysis and execution on failed audits & ops losses


  • First point of contact locally for Sales/Trading Desks/COO/ Product/ Business/ Regional Head
  • Ensure a high level of customer service with key focus on internal and external priority clients
  • Ops Senior Management providing in location expert knowledge
  • Business partner to peer operational groups
  • Management of escalated issues coming from hubs
  • Local subject matter expert for all in country and hubbed processes
  • Detailed knowledge of all risk issues as the contact/escalation point
  • Coordination of errors, near misses and loss write ups impacting the location

Regulatory reporting

  • FX Branch suspense account investigations
  • TP Account ownership management
  • Nostro and suspense break ownership management
  • Management of RMB Proof of Underlying process.
  • Approval of CSTs/KCIs

People and Talent

  • Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.

Risk Management

  • Participate and contribute to the effective operation of Country/Group specific Business Operational Risk Forums in managing Operational Risks
  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Country and Group.
  • Demonstrate awareness and understanding of the main risks facing the Group and ensure reasonable steps are implemented in managing these risks.
  • Execute risk and control responsibilities as a Country Process Owner.
  • Ensure that risks are identified, assessed and managed (including escalation and mitigation) in line with the Banks policies.
  • With Country/Group PGC, Business leaders and support functions, maintain a strong and appropriate control environment across the relevant business.
  • Ensure identified control testing defects are resolved, including identification of root causes and any associated process changes required to minimize the probability of process failures
  • Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices.
  • Ensure root causes reports relating to operational incidents are completed in line with the Banks policies including meeting of all reporting time lines. This includes the implementation of any appropriate process and control changes to minimize the probability of a re-occurrence
  • Ensure Country/Group Residual Risk is completed to the appropriate scope, quality and timelines.
  • Ensure that the country balance sheet is fully substantiated and signed-off.
  • Ensure completeness and accuracy of FMO owned regulatory reports across the region.


  • Help the Country Head with governance over Financial Markets Operations in country including the below items in which they may deputise for the Country Head.
  • Ensure sustainable level of control is applied to daily processes in the hub to confirm minimal risk to the firm (by monitoring escalations)
  • Define and review departmental performance metrics for local and hubbed process
  • Carry out daily and monthly reviews of service provided and performance
  • Review trend analysis of performance benchmark standards (straight through processing attainment,query attainment, query resolution turnaround times etc)
  • BORF, FORF, and SRM attendance
  • External and Internal audit management
  • CA management and RPF attendance
  • Budgeting / Cost centre management

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Egypt / FMO to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Vertical Heads
  • Business/ Sales stakeholders
  • Finance - country and Group
  • Risk - country and Group
  • Technology - country and Group
  • Legal & Compliance - country and Group
  • Regulators
  • Internal and External auditors
  • AME and Group FM MT
  • Country COO/ CEO/ HR Head

Other Responsibilities

  • Embed Here for good and Group's brand and values in country / business unit / team
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

  • Must hold or pass the FRA certification
  • Atleast 1 Year Experience in Security Services

Job Skills/Competencies Required

Role Specific Competencies

  • Business Facilitation
  • Manage Change
  • Business Governance & Support
  • Strategy & Business Model
  • Service Delivery & Operations

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