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Mozambique Engineer: Data Center NOC

  • Location
    (MOZAMBIQUE) and Maputo
  • Job Reference
    20359
  • Functional Area/Experience
    IT / Fresh Graduate

Job Description & Qualifications

The NOC Operator is responsible for monitoring and maintaining the performance and security of our Tier III data center's network infrastructure. This role includes real-time network surveillance, incident response, and ensuring the continuous availability of IT services. The NOC Operator plays a critical role in maintaining operational excellence and minimizing downtime in a 24/7 environment

Key accountabilities and decision ownership

  • Continuously monitor network and system performance using designated monitoring tools.
  • Identify and respond to alerts and anomalies in real-time to ensure service uptime.
  • Perform initial diagnostics to troubleshoot and resolve network and system issues.
  • Log incidents and service requests in the ticketing system accurately and promptly.
  • Follow established escalation procedures to escalate unresolved issues to senior staff.
  • Coordinate with on-site technicians and other support teams to resolve issues.
  • Maintain up-to-date documentation on network configurations, procedures, and incident resolutions.
  • Prepare and distribute regular reports on system performance and incident management.
  • Provide first-level support for customer queries and service requests.
  • Ensure customer issues are resolved promptly and efficiently, maintaining high satisfaction levels..

Knowledge

  • Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
  • Basic understanding of network protocols and networking concepts.
  • Proficiency with Windows and Linux operating systems.
  • Knowledge of ITIL practices and incident management processes.

Must have technical / professional qualifications and experience

  • Experience and skills in Service desk Support 
  • 3-year Degree in IT or Engineering related field 
  • Experience working within client.


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