CRM Analyst

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  Location

  (EGYPT) and Al Qahirah

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  Job Reference

  20093

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  Functional Area/Experience

  IT / Fresh Graduate

Job Description & Qualifications

Building on 15 years of technology excellence in the Egyptian market, and in our relentless quest to bring you more and better services, etisalat by e& in Egypt has now evolved into the digital telco of the future.

Covering and serving 99% of the inhabited areas in Egypt, our mission as etisalat by e& in Egypt is to continuously grow and transform to empower our customers by enhancing their digital experience and ensuring operation agility.

etisalat by e& in Egypt offers digital experiences that cater to your ever-changing lifestyle and ever-expanding demands – covering not only telecom, but a wide collection of services that suit your various needs. We will continue to be your trusted companion and consultant, enabling connectivity and everything beyond, accelerating the digital world and pioneering future-forward spaces.

Together, as we embark on this new era of etisalat by e& in Egypt, we make possible countless connections across continents and create the limitless possibilities of tomorrow, today.

• Ensure that the project plans delivered by the demand team is correct and in sync with the project scope and milestones.
• Review the requirements and validate the technical feasibility.
• Align with the project tasks and due dates to ensure on-time project deliverables.
• Ensure following the agreed process throughout the development of the project.
• Report required project resources, project progress, risks on time to project manager.
• Ensure that all delivered tasks fulfill the requirements and are well tested.
• Document the solution architecture and ensure that the detailed design of the solution is available for all the projects.

• Ensure that all the artifacts are produced based on the agreed process, and the execution of all the tests as per the agreed process.
• Report and on-time escalation of project issues, risk envisioned and issues between team members.
• Ensure successful release building and preparations of handover documents are complete prior to project handover to the proper teams.
• Ensure that all submitted code has under-go unit testing.
• Ensure the execution of all the tests are done as per the agreed process.
• Ensure the proper build of the releases with more than 90% success rate for each application deployment.
• Ensure the proper release and handover documents are prepared and submitted to the proper teams.