Assistant Underwriter - Medical Business

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  Location

  (RWANDA) and Kigali-ville

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  Job Reference

  22159

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  Functional Area/Experience

  Business, Accounting & Finance / 1 Year

Job Description & Qualifications

The role holder will be responsible for reviewing proposal forms, verifying clients’ data, assessing the proposed risk within set standards, counter-checking the terms of the policy, and reviewing the conditions of the policy.

Key responsibilities:

• Assess the proposed risk within set standards.
• Issue quotes based on set underwriting guidelines.
• Review proposed forms.
• Release policy documents to clients.
• Request for medical cards within the set procedure.
• Communicate with clients on the renewal terms.
• Liaise with intermediaries, partners, and direct clients on issues relating to their policies.
• Generate renewal notices for all renewal business.
• Keep detailed and accurate records of policies underwritten and decisions made.
• Maintain high standards of customer service by responding to clients’ inquiries (walk-in clients, telephone, and emails).
• Perform any other duties as may be assigned from time to time.

Key Performance Measures:

• Customer retention ratio.
• Loss ratio.
• Operational losses.
• Customer satisfaction index.
• TAT on inquiries.

Knowledge, experience and qualifications required

• Bachelor’s degree (Insurance option preferred).
• At least, one year of experience in the Insurance Industry.
• Professional qualification in Insurance (ACII) will be an added advantage.