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Nigeria 2022 - Graduate - T&I

  • Location
    (NIGERIA) and various
  • Job Reference
    15088
  • Functional Area/Experience
    IT / Fresh Graduate

Job Description & Qualifications

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Responsibilities

Stakeholder obligations

  • Handle escalations from stakeholders and pursue with relevant teams for resolutions, including Application fixes.
  • Assist with investigations and retrieval of historic statements / data,
  • Business consultations and client meetings on specific requirements involving technology or discussing new product ideas.
  • Manage service levels with business and Ops units for critical services.
  • Conduct periodic service review meetings with different Global IT teams including ITSC, PSS, and other IT domains.
  • Attend Business and Ops team meetings and progress on action points, requirements identified in these meetings.
  • Participate in resolutions of high severity incidents and ensure issues are resolved promptly to mitigate adverse impacts.
  • Participate in Business and Ops process simplification.
  • Provide first line support to in country users.
  • Dispute management between end users and IT teams.
  • Engage with TSM/PSS/ITSC and other IT streams to better manage incidents and escalate to appropriate levels for faster resolution.
  • Provide advice and suggest action points to address issues and to provide solutions to Business and Ops teams.
  • Keep Business updated on the scheduled / unscheduled service down times.

Stability and Change management

  • Pursue with application / network / infrastructure teams to address instability.
  • Attempt first level analysis on problems reported and continue enhancing knowledge of systems and interfaces.
  • Co-ordinate and arrange for getting in users for UAT and UVT for some of the system releases.
  • Attend walk through of key Banking Application releases.
  • Pursue on completion of RCA for critical and High incidents.
  • Review and approve critical system changes and enhancements to make sure they are implemented with no risks to stability of production systems.
  • Review and approve SRMs raised by business and approve / progress them with appropriate teams.
  • Participate massively in Core Banking quarterly releases, including review of BRDs, FSDs, UAT, UVT and production implementation.

Project support

  • Participate in PSCs / PWGs of major projects and make sure transition process to production gets managed and coordinated for seamless transition.
  • Support new products and services initiated by Business. Provide suggestions and ideas to achieve project objectives.
  • Review Business requirements / BRDs to make sure they are sound and can be progressed. 
  • Coordinate with local CSS for in country projects including testing and user engagement. 
  • Provide technical guidance and directions to approved projects. 

General

  • Attend vendor / third party meetings including government departments to assist in implementing local projects and initiatives.

Technology Risk Management

  • Guide and help Business to implement solutions for identified risks due to manual processes/ obsolescence. 
  • Review new risks identified by Business and Ops teams and provide suggestions / coordination to mitigate these risks.
  • Proactive identification and reporting of risks and concerns.
  • Review BORF minutes and identify T&I related actions. Pursue with support teams to address these risks.  
  • Provide Updates on open T&I items to risk forums.
  • Assist in reviewing and providing responses to Audit finding as and when required.

Key Stakeholders

Internal

  • Business Heads and their teams
  • COO and Operations teams
  • Country Ops Risk managers
  • Functional heads for Legal, Compliance, HR, FCC, Finance and others.
  • PSS, Business Solutions, Development, GBS, CSS and T&I domains. 

External

  • Local Regulators
  • Government departments 
  • Vendors

 Apply now to join the Bank for those with big career ambitions. 



Apply now